Programs Excellence Manager
About The Position
The YMCA of Southern Interior BC is seeking a collaborative and strategic leader to champion program excellence across our organization. Reporting to the General Manager, the Programs Excellence Manager oversees our Child & Youth programs while driving consistent, high-quality participant experiences across our Health, Fitness, and Aquatics departments. This role combines program leadership, staff development, quality assurance, community engagement, and operational oversight. The successful candidate will help strengthen and expand YMCA programming, enhance participant outcomes, and foster a culture of continuous improvement and service excellence.
Requirements
- Post-secondary education in Recreation, Education, Child & Youth Development, Business, Leadership, or a related field; or an equivalent combination of education and experience.
- 3-5 years of progressively responsible leadership experience in program management, program evaluation, and team leadership.
- Experience managing budgets and financial accountability.
- Demonstrated success leading high-performing teams and supporting staff development.
- Strong program planning, evaluation, and operational management skills.
- Exceptional leadership, coaching, and relationship-building abilities.
- Strong written, verbal, and public speaking skills.
- Sound judgment and effective decision-making in complex situations.
- Ability to balance strategic thinking with hands-on operational leadership.
- Strong customer service orientation and commitment to participant experience.
- Successful completion of a Criminal Record Check and Vulnerable Sector Search.
- Three professional references.
- Ability to work a flexible schedule, including occasional evenings and weekends.
- Legally entitled to work in Canada.
Nice To Haves
- Experience implementing quality assurance, service excellence, or continuous improvement initiatives is considered an asset.
Responsibilities
- Lead the development, delivery, evaluation, and continuous improvement of YMCA programs while ensuring exceptional experiences for participants and staff.
- Lead and grow Child & Youth programming, with a focus on expanding opportunities and accessibility for youth aged 11+.
- Establish and implement YMCA program excellence standards and participant experience criteria across program areas.
- Train, coach, and support staff teams in program planning, delivery, evaluation, and continuous improvement practices.
- Conduct regular program and staff evaluations, identifying opportunities to enhance quality and impact.
- Collaborate with Marketing and Communications to promote programs and achieve registration and participation targets.
- Build and strengthen community partnerships that support program growth and community needs.
- Support direct reports through mentorship, coaching, performance management, and professional development.
- Oversee payroll administration and operational processes for Child & Youth program staff.
- Manage program budgets responsibly and ensure sound financial stewardship.
- Monitor service quality metrics and ensure alignment with YMCA standards and the National Experience Program.
- Support YMCA fundraising initiatives and promote the value of philanthropy within the community.
- Foster a culture of collaboration, inclusion, accountability, and excellence.
Benefits
- Paid vacation, wellness, and family responsibility days
- Extended health and dental benefits
- YMCA membership for employee and family
- YMCA pension contribution of 5% after two years of employment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
