Programs Assistant

City of Greensboro•Greensboro, NC

3d•Onsite

About The Position

The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desires. Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents. The Greensboro Public Library (GPL), recognized as the parent organization of the City of Greensboro's Libraries/Museum Department, is comprised of eight library locations and the Greensboro History Museum. Our employees pride themselves on delivering quality customer experiences, nurturing relationships and curating rich print and digital collections, all in an effort to make meaningful, measurable and desirable differences in the lives of our customers and the community as a whole.

Requirements

High School Diploma/GED with face-to-face customer service experience in a library or retail environment OR No High School Diploma/GED with 10 years of face-to-face customer service experience in a library or retail environment
Experience with Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint)
Experience using cash register, copiers, scanners and printers

Nice To Haves

1 – 3 years of related library customer service experience
Experience using library ILS (i.e. Wise, Horizon, Evergreen, SirsiDynix)

Responsibilities

Performs excellent customer service, reference assistance, circulation, and reader's advisory.
Assists staff and the public with reference and online resources.
Shelves and straightens library materials.
Assists staff as needed with library programming and services.
Provides customer service to a diverse population related to the circulation of library materials.
Opens and closes the facility on specified days, nights and weekends.
Ensures that the library environment is conducive to excellent customer service (i.e. reporting equipment problems, leaks, outages, etc. to the Manager or supervisor).
Shelves library materials and straighten shelves.
Carries out library and city policies and procedures, i.e. circulation and registration, cash handling, and behavior guidelines.
Assists customers in finding answers to questions and in using library resources.
Provides readers advisory.
Assists staff as needed with library programming and services.