Programming Coordinator

NBCUniversal•New York, NY

2d•Hybrid

About The Position

The Media Operations team is responsible for Studio Fulfillment—delivers best-in-class client services and order management across NBCUniversal’s expansive portfolio, including Global Distribution, Universal Pictures Group, NBC News, NBC Sports, NBCU Global Networks, and top-tier brands such as Bravo, Sky, Saturday Night Live, and The Tonight Show Starring Jimmy Fallon, as well as local TV stations. As a Programming Coordinator, you will serve as a key liaison across multiple departments, ensuring seamless delivery of content to distribution outlets. You’ll collaborate closely with internal and external digital media partners, 24/7 support teams, Advanced Media Products, and Engineering to ensure the accurate, reliable, and timely distribution of content across secondary platforms and third-party clients.

Requirements

A High School Diploma and relevant certification or Associate's Degree in Media or Communications, or equivalent professional experience in broadcast, digital, or post production role.
A solid understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements.
Willing and able to work flexible hours as needed, including weekends, nights, holidays (with notice) to meet the 24/7 operational needs.

Nice To Haves

1+ years experience in client facing customer service role.
1+ years of work experience showing strong computer, excellent communication skills (verbal & written), and facilitation skills.
1+ years of work experience in a fast-paced environment requiring troubleshooting, process skills, and exhibiting an ability to adapt to changing scenarios.
Ability to work under pressure with great attention to detail.
Experience in a media asset management system.
Bachelors or 2 year degree in Communications or Media.

Responsibilities

Support brand/client engagement for day-to-day publication of NBCU content to secondary distribution platforms/clients, acting as a point of escalation for programming changes, content issues, content revisions, and special requests.
Help maintain operational rigor across the entire digital supply chain from inbound content delivery to NBCU facilities to outbound deliveries to multiplatform partners.
Work across multiple media asset management systems to process and deliver features, trailers, and episodic content.
Research content availability, assist with backfill, and track ingest status, providing updates to stakeholders.
Maintain media acquisition protocols, partnering with show post teams, TV Distribution, and other content providers on milestones, deliverables, and accountability.
Participate in both daily and weekly internal team meetings.
Provide regular order updates and escalate issues to team Specialist.
Regularly communicate with internal support teams to ensure content is delivered on time.
Troubleshoot workflow issues and collaborate with necessary teams to resolve them.
Coordinator should be able to multi-task and pivot across projects or priority feature titles if priorities change and provide back up support for the team in other areas as needed.
Coordinator will need to have a flexible schedule to help prioritize work of late deliveries scheduled for client air.
Occasionally, coverage for a different shift or date may be required for specific events and holidays, with advanced notice provided when possible.
Additional duties as needed and assigned by Supervisor(s).
Work the coordinator is supporting is subjected to change based on business needs.