Full-Time Programming Associate -Antioch

Mid-Continent Public Library•Gladstone, MO

5d•Onsite

About The Position

At Mid-Continent Public Library, we: Imagine. We inspire innovation through curiosity and exploration. Try new things. We empower what works and learn from the rest. Lead the way. We connect people to information, ideas, and inspiration. Welcome all. We embrace new perspectives and listen with humility. Everything we do, we do together. Position Overview The Programming Associate is responsible for providing excellent customer service and spends a portion of every day working directly with customers at an information desk. They are also responsible for providing library service to all ages through coordinating library programs to help best serve the community.

Requirements

High School Diploma/HiSet/GED Completion Required
Customer Service experience Preferred
2 years relevant experience in working with programming
Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
Ability to work effectively in a team environment.
Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
Strong ability to follow instructions and work as part of a team.
Reliable, punctual, and flexible with scheduling.
Good communication skills and the ability to stay calm under pressure.
Ability to work in a fast-paced environment and adapt to changing needs.
Must be at least 18 years of age

Responsibilities

Coordinates and schedules branch programming
Schedules programs in tandem with Headquarters programming staff and nearby branches
Coordinates with branch staff on programs or events
Informs and relays information regarding upcoming programs to branch staff
Strives to ensure that customers have the best programming experience possible
Researches branch community demographics and anecdotal experience to schedule appropriate programs
Ensures programming statistics are reported in a timely manner
Presents Digital Learning prepared technology programs for a range of adult ages
Provides customer service in person and over the phone
Acts as a guide for customers in use of the library and its resources
Demonstrates use of technology and digital services to customers
Recommends materials to customers based on interests, needs and availability
Contributes to the maintenance of the library collection
Processes library materials for customer access
Shelves library materials correctly and efficiently
Straightens and shifts library materials to ensure adequate space and a neat appearance
Ensures that library and its grounds are clean and orderly
Performs branch programming duties for school aged children, such as presenting Storytime, promoting reading programs, and partnering with daycares and schools in absence of an Early Literacy Associate or Youth Services Associate