Programmer Analyst III - 530615

The University of Alabama•Tuscaloosa, AL

13d•$68,500 - $89,100•Hybrid

About The Position

The Programmer Analyst III designs, develops, supports, and codes moderate- to high-complexity software and hardware systems to support the administrative function of the University under minimal supervision. This may include enterprise and highly critical applications. Develops processes and web applications. Creates workflows. Installs, customizes, supports, and creates integrations for vendor-supplied software systems. Works on a team and collaborates with specific departments, colleges, and customers around campus. Supports their needs, troubleshooting and resolving issues, and responding to their questions and concerns in a timely manner. This senior-level position is a part of the IT Operations Support & Process Development team, which primarily develops custom processes using Microsoft Power Platform, as well as supporting AssetWorks AIM and M5 applications. The team develops processes and web applications using C#, .NET, and Power Platform; design, manage, and maintain webpages using WordPress and SharePoint; and supports vendor-supplied software systems, including Microsoft 365 and Power Platform tools, and AssetWorks AiM, FleetFocus, and FuelFocus. This team helps to support the following campus partners: Campus Development, Compliance, Enterprise Operations, Public Safety, and Facilities. This position is expected to be both the primary and secondary support person for various applications and processes. Additionally, this position is expected to act as a mentor and help train lower-level team members and be the technical lead on projects of low to moderate complexity.

Requirements

Ability to effectively communicate, both verbally and in writing.
Ability to work with customer groups and users of varying degrees of technical ability and understanding.
Ability to manage work tasks and follow through to completion.
Effective time management skills and ability to work on multiple projects simultaneously.
Troubleshooting skills to analyze, track, and resolve issues.
Ability to implement departmental and critical third party applications, analyzing installation and configuration documentation, to successfully install and take on support for an application.

Nice To Haves

High level of experience supporting moderately complex systems and troubleshooting application issues.
High level of experience with working with customers, gathering and analyzing requirements.
Considerable experience of relational databases and ability writing and analyzing SQL queries and reports; preferably with Oracle, MS SQL, or MySQL.
Ability to analyze table data structures and patterns in the data to gain insights.
Some experience with the creation and management of database objects including tables, triggers, indexes, and procedures and processes, including SSIS.
Substantial level of programming knowledge and ability, with languages such as C# and .NET.
High level of experience supporting or working with higher education administrative applications and tools, such as AssetWorks AiM, FleetFocus, and FuelFocus; Power Platform and Power Apps, WordPress, and SharePoint.
Base knowledge of managing Windows Server applications, including IIS management and configuration.
Base knowledge of Linux commands.
Knowledge of web development concepts, including experience with HTML, CSS, XML, JSON, Javascript, MVC concepts, and web accessibility.
Experience with other programming concepts and tools including restful APIs; shell, Powershell, and Python scripting; Git versioning; and managing flat file data feeds.

Responsibilities

Designs, develops, supports, and codes moderate- to high-complexity software and hardware systems.
Develops processes and web applications.
Creates workflows.
Installs, customizes, supports, and creates integrations for vendor-supplied software systems.
Collaborates with specific departments, colleges, and customers around campus.
Supports customer needs, troubleshooting and resolving issues, and responding to questions and concerns.
Develops custom processes using Microsoft Power Platform.
Supports AssetWorks AIM and M5 applications.
Develops processes and web applications using C#, .NET, and Power Platform.
Designs, manages, and maintains webpages using WordPress and SharePoint.
Supports vendor-supplied software systems, including Microsoft 365 and Power Platform tools, and AssetWorks AiM, FleetFocus, and FuelFocus.
Acts as a mentor and helps train lower-level team members.
Acts as the technical lead on projects of low to moderate complexity.