Programmer Analyst 1

Metra•Chicago, IL

About The Position

The Programmer Analyst 1 will assist various departments to align technology solutions with business strategies and processes related to the enterprise asset management (EAM) systems (Maximo and ServiceMax); and serve as a system administrator to provide ongoing support to ensure efficient, effective system performance and process improvements. The Asset Management and Supply Chain Operation Division consists of all Storehouse and Warehouse Operations, Enterprise Asset Management (EAM), and Transit Asset Management (TAM). The purpose of the department is to service various customers within Metra. Managing the continuous supply of parts materials and services required to support Engineering, Mechanical and Transit Operations. The department operates Metra's four storehouses and one central warehouse. Additionally, the department manages the agency's Transit Asset Management (TAM) program and the Enterprise Asset Management (EAM) systems.

Requirements

Bachelor's Degree in Computer Science or related field OR in lieu of a specified degree, any combination of education and experience in information technology that equals four (4) years in application development or systems administration.
Significant course work or experience in a programming and scripting languages such as Swift, XML, Python, Jython, Java or JavaScript working in iOS or Windows operating systems.
Familiar with methods and techniques used to install, troubleshoot, upgrade applications and resolve errors.
Familiar with the operational characteristics of relational databases and EAM systems.
Familiar with various programming and scripting languages e.g. Python, Jython, JavaScript, Swift, SQL, Java, CSS, HTML, or XML for user interfaces.
Familiar with operating systems particularly iOS or Windows and their programming languages for application development.
Familiar with representational state transfer (REST), application programming interface (API), with an understanding of the digital resources needed for system integrations
Proficient in Microsoft 365 (Word, Excel, Access and PowerPoint).
Good written and verbal communication skills with the ability to understand technical information and relay it to technical and non-technical audiences.
Good data management skills.
Good analytical, problem solving, organizational skills, and project management skills.
Ability to work independently and on project teams.
Ability to conform to shifting priorities and demands, work on multiple tasks, and meet deadlines.
Ability to utilize technical skills and work as a liaison between departments and host team to develop technical processes and procedures.

Nice To Haves

Experience in software development, creating relational databases, or writing SQL queries.

Responsibilities

Assist with the development and maintenance of applications to add system functionality to the assigned EAM based on the needs of users responsible for maintaining and inspecting assets; write automation scripts for simple requests; and the create and manage reports on multiple platforms.
Coordinate information from vendors, end users, and subject matter experts who will identify, map, and integrate business processes; complete tasks to ensure the EAM is working properly and all departmental work-flows meet system requirements; and test new and updated applications.
Assist with system implementations, support, and maintenance; ensuring data security and integrity prior to any downloads and updates; may assist with defining roles, permissions, and assigning access; and contribute to the development of materials used for written and verbal instruction for end users and inclusion into training manuals.
Track system performance and user interface changes; troubleshoot and resolve system and application errors; and create service tickets to report anomalies and request further review and correction of more complex issues.
Promote safe work practices and maintain and foster a safe work environment.
Responsible for the safety objectives, goals, and program of the organization ensuring compliance with applicable safety rules and regulations.
Perform other related duties as assigned to meet the ongoing needs of the organization.