Program & Visitor Services Assistant

Kennesaw -ga.gov • Kennesaw, GA

4d • Onsite

About The Position

Smith-Gilbert Gardens is the City of Kennesaw’s botanical garden. Voted one of the top three places to take children in the Atlanta metro area, the 17-acre property is rich with botanical, artistic and historic treasures. Fifteen themed garden spaces, anchored by the historic Hiram Butler House, contain more than 4,000 curated plants. The award-winning “Garden with Wings” butterfly house and pollinator garden promote conservation of beneficial Georgia native plants and insects. This position reports to the Education & Exhibits Manager and is responsible for conducting guided educational programs, assisting with admissions and gift shop sales, coordinating rental reservations for private events held during business hours, supporting public programming, and other initiatives of the Education and Visitor Services teams.

Requirements

• A high school diploma or GED is required.
• Candidates must possess proven experience in a customer service role, including but not limited to, retail, museums, gardens, education and be computer proficient.
• Employee will use Microsoft Office, Outlook, membership database and point-of-sale systems.
• A willingness to learn and present basic tour information for school students and adults is necessary.
• Demonstrated ability to work with diverse constituents, including visitors, group tours, and volunteers.

Nice To Haves

• A basic understanding of or interest in horticulture, history, and education is a plus but not required for the position.

Responsibilities

• Provide staff support for tours, education programs, and events. Deliver programs under the guidance of the Education and Program Coordinator.
• Assist visitors with ticket and retail sales.
• Assist with organizing and cataloging gift shop inventory.
• Coordinate with customers on rentals held in the Gardens during business hours through in-person meetings, phone calls and email. Serve as the main point of contact for all rentals held in the Gardens. Issue and process invoices for rentals.
• Promote Garden memberships. Assist with processing on-site membership payments, entering information into database, and mailing membership packets.
• Assist with public outreach programs and events for the Gardens.
• Answer phone calls, check voice messages and emails, and respond as appropriate.
• Keep visitor materials organized and stocked.
• Serve as a content expert on the story of Smith-Gilbert Gardens, providing information in the form of tours, talks, and introductions to visitors of the Gardens.
• Assist with data entry, general inquiries, and other guest experience information.

Benefits

• comprehensive medical, dental, and vision insurance with HSA and FSA options (includes employer contribution to HSA plans)
• life and AD&D insurance for employee and dependent(s)
• employer paid short and long-term disability insurance for employee
• accrued vacation and sick leave (with option to sell back)
• tuition reimbursement program (employer pays 70%)
• 12 paid holidays
• 2 paid personal days
• longevity pay bonuses (after every 5 years)
• 1% employer contribution on first 2% of employee contribution toward a 457 deferred compensation plan
• 4% employee contribution toward a defined benefit pension plan (vested after 10 years)
• wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED