Program Trainer, Client Adoption

Inmar Intelligence•Boston, MA

6d•$58,762 - $78,350

About The Position

The Program Trainer, Client Adoption delivers engaging, high-quality training to help customers and internal teams implement, adopt, and use assigned products. The role represents Client Enablement during onboarding, implementations, and customer education initiatives, working closely with the Product Enablement Manager and Client Success teams. The trainer facilitates virtual and onsite learning experiences and reinforces product knowledge, operational best practices, and customer confidence. Travel to customer locations is an essential component of the role.

Requirements

Bachelor's degree or equivalent work experience.
At least 3 years of experience delivering instructor-led training.
Exceptional presentation and facilitation skills.
Strong verbal and written communication abilities.
Comfort speaking to groups of varying sizes.
Ability to travel up to 50% or as required.
Strong organizational and customer service skills.
Must be authorized to work in the U.S. without employer sponsorship now or in the future; the position is not eligible for student visa sponsorship, including F-1 OPT or CPT.

Nice To Haves

Experience in healthcare technology, SaaS, or software implementation.
Experience supporting customer onboarding or implementations.
Knowledge of adult learning principles.
Experience facilitating both virtual and in-person learning.
Familiarity with Learning Management Systems (LMS).

Responsibilities

Deliver instructor-led training for customers, internal associates, and business partners.
Facilitate virtual and onsite training during implementations, onboarding, and product rollouts.
Lead classroom discussions, demonstrations, and hands-on learning exercises.
Adapt training delivery to audience experience and learning needs.
Reinforce operational workflows and best practices.
Support customer onboarding and implementation activities.
Partner with Product Liaisons to ensure accurate delivery of current product functionality.
Serve as an educational resource during go-live and stabilization periods.
Build trusted customer relationships through professional, consultative interactions.
Respond to learner questions and identify opportunities for additional education.
Customize training materials to customer needs while maintaining standardized content.
Maintain instructor guides, participant materials, and classroom resources.
Coordinate logistics for onsite and virtual training events.
Prepare training environments and supporting materials before delivery.
Gather participant feedback and evaluate training effectiveness.
Identify recurring customer questions and recommend training-material updates.
Collaborate with Product Liaisons and Enablement teams to improve learning resources.
Participate in ongoing product education to maintain subject matter knowledge.
Conduct onsite customer training during new implementations, deliver virtual onboarding, lead train-the-trainer workshops, facilitate refresher training, support office hours and educational webinars, and participate in implementation and go-live readiness meetings.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance options.
401(k) retirement plans with company match.
Health Spending Accounts (HSA/FSA).
Flexible time off and 11 paid holidays.
Family-building benefits, including maternity, adoption, and parental leave.
Tuition reimbursement and certification support.
Wellness and mental health counseling services.
Concierge and work/life support resources.
Adoption assistance reimbursement.
Perks and discount programs.
Potential annual discretionary bonuses, equity grants, sign-on bonuses, and other tailored incentive opportunities, depending on job level and role.