Program Trainer, Client Adoption

Inmar Intelligence•Chicago, NC

About The Position

The Program Trainer, Client Adoption delivers engaging, high-quality training to help customers and internal teams implement, adopt, and use assigned products successfully. The role represents Client Enablement during onboarding, product implementations, and customer education initiatives. Working closely with the Product Enablement Manager and Client Success teams, the trainer facilitates virtual and onsite learning experiences and reinforces product knowledge, operational best practices, and customer confidence. Travel to customer locations is an essential component of the role, with travel of up to 50% or as required. The trainer supports customer onboarding and implementation, serves as an educational resource during go-live and stabilization, and builds trusted customer relationships through professional, consultative interactions. The role also prepares and maintains training materials and event logistics, gathers feedback, evaluates training effectiveness, and collaborates with Product Liaisons and Enablement teams to improve learning resources and maintain current product knowledge. Success in the role includes delivering engaging training, earning positive customer satisfaction scores, improving learner readiness before go-live, supporting implementations and onboarding, ensuring accurate and consistent product messaging, and contributing to product adoption and customer success.

Requirements

Bachelor's degree or equivalent work experience.
At least 3 years of experience delivering instructor-led training.
Exceptional presentation and facilitation skills.
Strong verbal and written communication abilities.
Comfort speaking to groups of varying sizes.
Ability to travel up to 50% or as required.
Strong organizational and customer service skills.

Nice To Haves

Experience in healthcare technology, SaaS, or software implementation.
Experience supporting customer onboarding or implementations.
Knowledge of adult learning principles.
Experience facilitating both virtual and in-person learning.
Familiarity with Learning Management Systems (LMS).

Responsibilities

Deliver instructor-led training for customers, internal associates, and business partners.
Facilitate virtual and onsite training during implementations, onboarding, and product rollouts.
Lead classroom discussions, demonstrations, and hands-on learning exercises, adapting delivery to audience experience and needs.
Reinforce operational workflows and best practices during training engagements.
Support customer onboarding and implementation activities.
Partner with Product Liaisons to ensure accurate delivery of current product functionality.
Serve as an educational resource during go-live and stabilization periods.
Build trusted customer relationships through professional, consultative interactions; answer learner questions and identify opportunities for additional education.
Customize training materials to customer needs while maintaining standardized content.
Maintain instructor guides, participant materials, and classroom resources.
Coordinate logistics for onsite and virtual training events and prepare training environments and materials before delivery.
Gather participant feedback, evaluate training effectiveness, and identify recurring questions and recommended training updates.
Collaborate with Product Liaisons and Enablement teams to improve learning resources.
Participate in ongoing product education to maintain subject matter knowledge.
Conduct onsite customer training, virtual onboarding, train-the-trainer workshops, refresher training, customer office hours, and educational webinars.
Participate in implementation and go-live readiness meetings.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance options.
401(k) retirement plan with company match.
Health Spending Accounts (HSA/FSA).
Flexible time off and 11 paid holidays.
Family-building benefits, including maternity, adoption, and parental leave.
Tuition reimbursement and certification support.
Wellness and mental health counseling services.
Concierge and work/life support resources.
Adoption assistance reimbursement.
Perks and discount programs.
Potential annual discretionary bonuses, equity grants, sign-on bonuses, tailored incentives, additional discretionary compensation, and deferred compensation opportunities, depending on job level and role.