Program Technician - Knolls

Carle Health•Peoria, IL

12d

About The Position

The Program Technician works with the treatment team to coordinate a client’s treatment from admission through discharge. The role monitors clients’ day-to-day activities in a residential setting, provides clinical support to the team and internal and external customers, and helps ensure the security of clients and the physical plant. The Program Technician provides clinically supportive services, helps clients and families orient to the program, observes and documents clients’ self-administration of medications, and collects breath alcohol and urine screens as needed. The role supports comprehensive client care, follows the unit’s daily program format, maintains a safe living environment, and provides transportation for off-campus activities as needed. The position also requires accurate documentation, effective communication and teamwork across shifts and departments, respect for confidentiality, and courteous, compassionate interactions with clients, families, colleagues, and visitors.

Requirements

Illinois driver’s license from the Illinois Secretary of State.
Basic Life Support (BLS) certification through the American Heart Association within 30 days of hire.
Ability to use the usual and customary equipment required to perform the position’s essential functions upon hire.
Must have control over personal use of mood-altering chemicals and behaviors upon hire.
If recovering from an addiction, at least two years of uninterrupted recovery upon hire.
Advanced English reading, writing, and oral skills.
Ability to respond appropriately in interactions with customers and co-workers and interact with a wide variety of people.
Ability to maintain confidential information, communicate only facts to recipients or decline to reveal information, and project a professional, friendly, helpful demeanor.
Basic computer knowledge, including word processing, spreadsheets, email, web browsers, Windows OS, and learning new applications.
Ability to handle issues requiring flexibility and judgment and prioritize job assignments.

Responsibilities

Understand symptoms and behaviors associated with substance use and mental illness, recognize suicide warning signs, and know the signs and symptoms of opiate overdose.
Use active listening, motivational techniques, and crisis management; establish rapport with clients and families while respecting differences and maintaining appropriate treatment boundaries.
Orient clients and families to the program, follow orientation protocols, and complete admission checklists and paperwork.
Respond promptly to client requests and needs.
Observe clients’ self-administration of scheduled and PRN medications using two identifiers, document according to program protocol, and count PRN medications with a co-worker at every shift change.
Collect breath alcohol levels and urine screens as needed.
Work with the treatment team to provide comprehensive client services and accurately document activities according to policies and procedures.
Provide emergency assistance for inappropriate acting-out behavior, attempting verbal redirection and other less restrictive approaches before emergency measures.
Work with clients who have a dual diagnosis and guide activities according to the adult unit’s daily schedule and program format.
Provide client care that respects each person’s dignity, individuality, culture, and beliefs, and maintain a safe living environment.
Understand program requirements for the assigned unit.
Provide transportation for clients to off-campus activities as needed and follow applicable policies and procedures.
Give accurate, objective information during shift handoffs and communicate openly and cooperatively with clients, families, staff, healthcare workers, medical staff, and community members.
Maintain computer proficiency and stay current with Health IT updates and changes related to order communication and care planning.
Keep team members informed about shift tasks and report incomplete care or tasks that could not be rescheduled to the supervisor.
Demonstrate courteous, respectful, and caring behavior; promote trust, protect confidentiality, and avoid gossip or disrespectful behavior.