Program Team Lead

EDSI (Educational Data Systems, Inc.)•Sealy, TX

About The Position

The Program Team Lead provides leadership and support to staff working with program participants on obtaining and retaining employment and advancing their careers, while ensuring outstanding customer service. The role also involves direct participant support and case management when customer demand requires it. The position is with EDSI in the Gulf Coast Region.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experience.
Ability to prioritize tasks.
Strong organizational skills.
Career counseling or customer service experience.
Problem-solving skills and ability to work in a team environment.
Demonstrated telephone, computer, and written communication skills.
Ability to remain flexible as contract or contractor needs require.
Working knowledge of Microsoft Office Suite.
Valid driver’s license and clean driving record.

Responsibilities

Build professional one-on-one working relationships with participants to help address challenges to obtaining and retaining employment.
Provide guidance and support to staff to help achieve positive outcomes and goals.
Perform bi-weekly caseload reconciliations for staff.
Develop solutions to participant attendance problems.
Facilitate weekly staff meetings to discuss best practices, improvements, and goals.
Ensure consistent, comprehensive case management and follow-up, including required post-placement contacts.
Work with the leadership team to implement processes that increase customer engagement.
Coordinate participant retention services and accommodate participants’ work schedules.
Provide detailed training for new hires.
Monitor staff performance and participate in quarterly staff reviews.
Assist with preparing project reports as needed.
Complete monthly Docushare uploads to help ensure performance goals are met.
Provide case management and follow-up when customer demand requires it.