Program Support Technician

Virginia Commonwealth University•Richmond, VA

8d•$40,000•Onsite

About The Position

The mission of University Student Health Services is to provide quality outpatient medical care and public health services, which includes health education programming that empowers students to become full participants in their health care. This role provides administrative support to ensure that patients are seen promptly, educates students on the appointment system, and assists with registration to ensure accurate demographic information and complete paperwork prior to appointments. The position also involves communicating needs for change to the supervisor to ensure a high level of care and processing necessary fees, communicating acceptable payment options or arrangements.

Requirements

Medical business office skills such as patient and clinician management, medical records management, and fiscal operations are necessary.
Working knowledge of basic bookkeeping is necessary.
Excellent professional customer service is a must.
Ability to work in a diverse environment is required.
Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Responsibilities

Provides administrative support to ensure that patients are seen promptly.
Educate the students on Student Health’s appointment system.
Assist students with registration to ensure that demographic information is accurate and current and the necessary paperwork is complete prior to their appointment.
Communicates any necessary needs for change to the supervisor to ensure that students are receiving a high level of care.
Processes necessary fees for the students and communicates the acceptable payment options or payment arrangements if needed