Program Support Specialist - Coho

Delta Point LLC•Midwest City, OK

13d•Onsite

About The Position

The Maintenance, Repair and Overhaul (MRO)/Maintenance, Repair and Overhaul – Supply (MRO-S) Functional Management Office (FMO) requires the support of a Program Support Specialist to join the team with our partners at Coho Consulting Group. This is a mission-support role requiring a versatile professional to bridge business operations, data management and direct user support. The candidate will assist facilitating site activations, support organizational change management (OCM), and build data-driven dashboards. The candidate will be involved in supporting day-to-day operational cadence, process improvement, executive reporting via slide decks and SharePoint management, and be involved in technical trouble shooting in a dynamic program office environment. This position supports a team implementing MRO/MRO-S capabilities at an Air Logistics Complex (ALC).

Requirements

3+ years of experience with and an understanding of Air Force Depot Maintenance systems, organizations, roles and work is highly desired.
Strong experience with Microsoft Office 365 suite software and tools. Specifically, Outlook, MSWord, advanced PowerPoint, and Excel
Experience and proficiency in data visualization tools such as Visio.
Proficiency in SharePoint administration
Experience with Information Technology system implementations.
Ability to clearly communicate technical issues to various teams, organizations, and multiple levels of stakeholders.
Excellent organizational and interpersonal skills
Basic mathematical skills required.
Strong analytical, problem-solving skills.
Demonstrated ability to analyze problems/issues, gather data and information, evaluate, and recommend alternative solutions.

Nice To Haves

Experience with Power BI or Tableau

Responsibilities

Supports planning for and assists in coordinating site activation logistics, implementation go-live, expansion, and test activities at the ALC.
Assists in drafting and executing OCM strategies to ensure smooth technology and process transitions for end users at the ALC site.
Develops, formats, and maintains executive-level slide decks and briefings as directed.
Manages, structures, and administers program SharePoint sites to ensure effective Knowledge sharing.
Extracts and aggregates program data. Builds and maintains interactive dashboards (e.g. Power BI, Tableau) to track mission metrics, ticket volumes and operational readiness.
Act as secondary/supporting point of contact for implementation activities at the ALC.
Analyze and make recommendations to meet mission needs.
As required, work with internal team, stakeholders, users, and external organizations for go-live and testing activities.
Applies technical knowledge to support various teams in any activities as required.
Works with and coordinates efforts with team members from other ALCs as needed and directed.