Program Support Specialist

THOR Solutions, LLC•San Diego, CA

10d•$37 - $43•Hybrid

About The Position

THOR Solutions is seeking a Program Support Specialist to provide administrative and operational support to programs supporting Naval Information Warfare Center Pacific, located in San Diego, CA. This role focuses on providing IT systems administration and program support for NIWC Pacific, including management of NMCI and RDT&E assets, user accounts, software licenses, and access permissions. Coordinate equipment deployment, troubleshooting, inventory accountability, and cybersecurity compliance while supporting Microsoft 365, process automation, data reporting, and other digital modernization initiatives.

Requirements

Existing active or interim Secret security clearance prior to hire.
Only U.S. citizens will be considered for this position.
Bachelor’s degree in Business, IT, Data Analytics, Engineering, or related field (or equivalent experience).
In lieu of an appropriate bachelor’s degree, other combinations of sufficiently relevant qualifications may be considered, including additional years of highly applicable experience, other degrees/professional training, military training, and/or professional certifications.
At least ten (10) years of recent, relevant professional experience with a focus in:
Experience with Microsoft Suite / Power Platform (Power BI, Power Apps, Power Automate)- Familiarity with data analytics, dashboards, and visualization tools.
Strong proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
Working knowledge of Microsoft automation tools.
Experience with SharePoint and collaboration tools.
Ability to manage multiple tasks and support fast-paced operational environments.
Excellent written and verbal communication skills.

Nice To Haves

Experience supporting DoD, Navy, or NAVWAR environments.
Exposure to Agile, project management, or systems engineering processes.
Exposure to IT Asset Management

Responsibilities

Lead IT modernization, digital transformation, and process-improvement initiatives.
Manage the development and implementation of Microsoft Power Apps, Power Automate workflows, SharePoint solutions, and Power BI dashboards.
Coordinate software management and license needs along with system implementation, and end-user training.
Support knowledge-management systems, document repositories, and command-level reporting tools.
Develop executive dashboards and reports for workforce, financial, operational, and program performance.
Support Microsoft 365, Teams, OneDrive, mobile-device, and Flank Speed adoption efforts.
Collaborate with cybersecurity, engineering, and system-administration personnel to ensure solutions meet Department of Defense requirements.
Provide systems administration support for NMCI and Research, Development, Test and Evaluation (RDT&E) environments.
Coordinate NMCI seat services, computer deployments, hardware refreshes, device replacements, and troubleshooting.
Maintain accountability for NMCI and RDT&E computers, mobile devices, peripherals, and other IT assets.
Conduct asset inventories, reconcile discrepancies, update custody records, and support equipment transfers and disposal.