Program Support Specialist

C2 GPS—Tarrant County•Fort Worth, TX

7d•Hybrid

About The Position

The Program Support Specialist supports the mission of C2 GPS by providing operational support to the workforce center staff and provides technical support for workforce customers. C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers. At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference. Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work. Join a team of talented professionals dedicated to transforming lives for the better.

Requirements

High School Diploma or GED required.
Valid driver’s license and proof of insurance with safe driving record.
Knowledge of workforce development.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills, to include documentation.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.

Nice To Haves

One year of relevant experience preferred.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Reviews and examines compliance reports to ensure alignment with program requirements.
Monitors contacts and communications with customers.
Coordinates required participation hours for customers and files documentation in the customer’s original case file.
Participates in customer hearings and submits relevant documentation to appropriate parties.
Seeks out new ways to improve workforce services to meet labor market needs.
Performs other related duties as assigned.