Mather Community Campus, Singles Program - Program Support Specialist

Volunteers of America Northern California & Northern Nevada, Inc.•Mather, CA

8h•$25 - $25•Onsite

About The Position

We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 4,000 men, women, and children every night. OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada. VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Program Support Specialist for our Singles Program at the Mather Community Campus.

Requirements

High school diploma.
Proficiency in Microsoft Office Suite.
Ability to learn and utilize various databases.
Demonstrated ability in record keeping.
Strong communication skills, both verbal and written.
Ability to work independently while being able to work as a team member.
Basic understanding of severe mental health, physical health, and substance use issues and symptoms.
General knowledge of issues and challenges unique to homelessness, substance abuse, mental health, young adults, minorities, and people with disabilities.
Ability to provide a kind and welcoming environment to all visitors and a professional demeanor.
Valid California driver's license and ability to meet the organization’s insurance carrier guidelines.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification is required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Excellent verbal and written communication skills.
Computer skills.
Statistical and mathematical skills.
Strong organizational and project management skills.
Ability to use office equipment; copiers, printers, fax and other equipment to perform job duties.
Ability to de-escalate crisis situations and assist residents and staff in emergency situations.
Analytical and decision-making ability.

Nice To Haves

Prior experience using Credible, HMIS is preferred.
Experience in social service programs is preferred.

Responsibilities

Provides direct support to the Program Manager.
Coordinates client intake and referrals.
Performs clerical duties for the Mather Community Campus.
Compiles data for case management.
Manages software.
Coordinates daily activities of all clerical needs.
Arranges meetings.
Interacts with outside services providers including but not limited to Sacramento Steps Forward, various county departments, SLEs, residential treatment facilities, and other referral services as identified based on client needs.
Performs daily work requirements to achieve established objectives of the department.
Coordinates client intake and referral process, following up with program applicants, and scheduling in-person screening appointments.
Prepares monthly billing reports for the County, including internal spreadsheets entries.
Sets up and maintains client records, including move-ins and move-outs, in databases including but not limited to Credible, HMIS and OneSite.
Enters client information and uploads required documents into HMIS.
Ensures unit readiness in partnership with support and maintenance staff.
Updates spreadsheet and distributes weekly occupancy reports to County, VOA COO, and Program Manager.
Disseminates monthly health and safety materials, schedules drills, and tracks staff compliance.
Provides required documentation for client status update to Sacramento County.
Performs clerical activities including reception duties and answering telephone.
Establishes and maintains files.
Maintains office equipment and arranges for repair when necessary.
Orders supplies as needed.
Participates in VOA and outside training.
Performs other reasonably related duties as assigned.