Program Support Specialist

Feed the Children•Oklahoma City, OK

About The Position

At Feed the Children, we recognize the value of outstanding people, and we are looking for compassionate changemakers to join our team. We pride ourselves on cultivating a collaborative workplace where employees experience meaningful and rewarding employment and feel engaged in our mission to end childhood hunger. Our passionate team shares a deep sense of purpose, and we dream big to solve complex problems and create positive impact in communities in the U.S. and around the world. Feed the Children is recognized by Candid with its Platinum Seal of Transparency and is accredited by the BBB Wise Giving Alliance. The organization has received a 4-star rating from Charity Navigator and is consistently recognized on the Forbes Top 100 Charities list We are currently in search of a Program Support Specialist to join our U.S. Mission Impact team. The Program Support Specialist supports the disciplined execution of Feed the Children’s U.S. Mission Impact programs by coordinating partner-facing implementation activities, ensuring alignment between product distribution and program design, and maintaining accurate documentation and data capture. This role plays a critical part in ensuring programs are delivered consistently, efficiently, and in alignment with defined models and outcome goals. This position will be responsible for collaborating with multiple external and internal stakeholders to advance our work to create a world where no child goes to bed hungry.

Requirements

High school diploma or GED required.
3+ years of administrative experience required
Ability to manage multiple projects with competing deadlines in a fast-paced environment while maintaining high attention to detail and confidentiality required
Excellent communication skills with the ability to express self effectively and concisely, both orally and in writing, required
Excellent interpersonal skills with the ability to interact with the public and staff tactfully and effectively required
Experience with Microsoft Office products Word, Outlook, Excel, and SharePoint required
Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this job may be considered.

Nice To Haves

Associates degree preferred.
Experience in non-profit program coordination, operations support, or logistics-adjacent roles preferred.

Responsibilities

Serve as a primary point of coordination for community partners to support program implementation. This includes communicating program requirements, timelines, and expectations clearly to community partners to ensure consistent, high-quality execution.
Coordinate scheduling for program distributions, ensuring required documentation and approvals are in place.
Support management of all aspects of program planning including coordination of special event logistics such as DJs, on-site security, and forklift rentals.
Create shipping proposals and coordinate shipments with Feed the Children Transportation or other shipping companies. This includes coordinating and monitoring the use of donated shipping services.
Coordinate with internal teams to support the designation and documentation of donated product allocated to programs, ensuring alignment with program intent and community partner needs.
Maintain accurate records of product movement, partner transactions, and distribution activity.
Support collection of program data, including distribution records and partner feedback.
Contribute to continuous improvement by identifying opportunities for program enhancement.
Conduct post-distribution follow-ups with community partners to ensure satisfaction and identify opportunities for improvement.
Maintain accurate records of partner interactions, issues, and resolutions.
Provide timely, professional communication to internal and external stakeholders.
Travel to program events as assigned to support management of day-of program event implementation.
Establish an environment of high performance and continuous improvement that values learning, a commitment to quality, welcomes and encourages collaboration, and fosters both intra and inter-departmental dialogue and respect.
Model the type and level of behavior, professionalism and leadership that is in accordance with the values of the organization.
Perform other related duties as required