Program Support Specialist

Evergreen Health•Buffalo, NY

4d•$45,000 - $50,000•Onsite

About The Position

The Program Support Specialist facilitates effective patient care through a combination of administrative support, medical provider and counselor support, and direct patient support duties. This position serves a critical role as part of the multi-disciplinary treatment team. The Program Support Specialist works closely with patients and family members, conducts outreach to referral sources, and liaises with community resources and referral sources.

Requirements

Minimum of two years of experience in Behavioral Health program/services providing direct contact care or patient-facing administrative support
Experience working with diverse populations, including but not limited to people with mental health and/or substance use concerns and individuals who are racial/ethnic minorities, women, LGBTQ+, and individuals living with HIV
Awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential

Nice To Haves

Associates degree
CASAC, CASAC-T, CRPA or CRPA-P
Working knowledge of electronic medical records software

Responsibilities

Serves as supplemental administrative support coverage for the mental health and substance use programs, both assisting patients presenting for appointments and managing incoming telephone calls
Receives, processes, and triages all patient intakes and referrals for Mental Health and Substance Use treatment from within the agency as well as outside referrals
Works closely with program directors to manage high-risk patients that align with program standards and requirements. Accurately schedules intake appointments
Provides telephone outreach and other brief interventions to enhance patient motivation for treatment and show rate for scheduled appointments