Program Support Specialist

RTI • Minneapolis, MN

15h • Onsite

About The Position

The Float Mental Health Worker provides flexible, on-site support across all CRS residential programs to ensure continuity of care and adequate staffing coverage. This position is designed to respond to emergency staffing needs, staff call-outs, and short-term ratio adjustments, as well as to provide relief coverage that allows program staff to take scheduled breaks. Two Float Mental Health Worker positions are available — one dedicated to AM shifts and one dedicated to PM shifts, both Monday through Friday. Float staff are expected to be cross-trained in the routines, client supports, and documentation systems of multiple CRS programs and to maintain a high level of professionalism and adaptability.

Requirements

• High school diploma or GED
• Minimum of one year of experience working with individuals with mental health diagnoses, developmental disabilities, or behavioral challenges preferred.
• Must possess a valid driver’s license, reliable transportation, and an acceptable driving record.
• Ability to meet DHS 245D requirements, including background study clearance and training compliance.
• Strong communication, problem-solving, and de-escalation skills.
• Flexibility and willingness to work across multiple program sites.
• Must be able to work independently and adapt quickly to changing needs.

Nice To Haves

• Bachelor's degree in one of the behavioral sciences fields OR 2000 hours of supervised experience providing clinical services in mental health or children's emotional care.

Responsibilities

• Provide direct support to individuals served in residential programs in alignment with their Coordinated Service and Support Plans (CSSPs) and Positive Support Transition Plans (PSTPs).
• Maintain a safe, structured, and therapeutic environment for individuals served across different program settings.
• Step into programs on short notice to provide coverage for call-outs, emergencies, or to support minimum staffing ratios.
• Offer temporary coverage to allow program staff to take scheduled meal and rest breaks.
• Assist with activities of daily living (ADLs), medication administration (if trained and delegated), meal preparation, community outings, and behavioral support as needed.
• Document daily progress, incident reports, and behavioral observations in accordance with 245D and RTI documentation standards.
• Communicate effectively with program staff, Program Managers, Regional Directors, and the on-call team to ensure smooth transitions and accurate handoffs between shifts.
• Demonstrate flexibility and reliability when adjusting to different programs, team dynamics, and client needs.
• Support consistency in service delivery and reinforce person-centered practices across all CRS locations.
• Maintain confidentiality and uphold RTI’s core values and professional standards.

Benefits

• Accrue paid time off based on tenure: up to 80–168 hours annually depending on years of service
• Access your earned pay anytime.
• 7 company-paid holidays + 1 floating holiday.
• 401(k) with company matching contribution.
• Medical, dental, and vision insurance.
• CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED