Program Support, RAAM Clinic

CMHA Thames Valley Addiction and Mental Health Services • London, ON

1d • CA$23 - CA$29 • Onsite

About The Position

The Program Support – Rapid Access to Addiction Medicine (RAAM) Clinic will assist within the scope of defined duties an inter-disciplinary team of physicians, nurse practitioners, registered nurses, counsellors, and other staff in the provision of substance use and addiction related services to clients. Consider revitalizing your career and making a difference in your community by joining our team!

Requirements

• Completed education in post-secondary administrative program or human services program, or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

Nice To Haves

• Medical office administration experience
• Training to administer Naloxone
• Current First Aid/CPR certification
• CPI crisis prevention and intervention training
• Capacity and comfort dealing with street-involved individuals who may exhibit behaviours consistent with their distress, intoxication or other circumstances
• Experience working with individuals with mental health/addiction needs
• Experience with EMRs required including knowledge of medical terminology
• Experience in crisis resolution
• Access to a vehicle for personal transportation
• Previous experience in handling confidential or sensitive information
• Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du Canada

Responsibilities

• Protect and promote the welfare, dignity, and individual rights of our clients at all times
• Participate in the bio-psycho-social approach to patient care providing support using Motivational Interviewing
• Employ safe work practices at all times
• Maintain a professional manner at all times in the performance of duties
• Greet and direct clients to appropriate resources and / or services
• Provide reception both in person and via phone as required
• Handle correspondence, including: email, fax and mail as required
• Assist with client referrals
• Update, maintain and ensure accuracy of client information in the Electronic Medical Record (EMR)
• Assist with analyzing data and relevant information to: compose reports, compile statistics, and prepare correspondence and agendas
• Monitor inventory of medical supplies and materials and order as required
• Provide basic health and personal care for clients as required
• Monitor clients receiving substitution therapies
• Participate in the implementation of care/treatment plans as directed
• Take patients' blood pressure, temperature and pulse as directed
• Collect specimens for testing, e.g. urine drug testing
• Train clients in the administration of Naloxone
• Maintain inventory of supplies including cleaning and sterilization of equipment

Benefits

• Starting rate for this role is $22.50 per hour (Level 1 – Program Support II), Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($29.08 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement)
• 9% in lieu of benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree