Program Support Coordinator - Bakersfield

Enriching Lives•Bakersfield, CA

1d•Onsite

About The Position

The Program Support Coordinator ensures regulatory and contractual compliance of program functions. They conduct quality assurance reviews and audits of Individual, employee, consultant and Family Home Provider files to ensure services and supports are being conducted and received as intended. They participate in the implementation of systems to ensure the overall quality and compliance of the program. Assists with the management of compliance and quality assurance of certified family homes. Conducts recertification tasks including, but not limited to, updating and auditing Family Home Provider records to ensure compliance with contractual requirements. Monitors Continuing Education hours for compliance. Ensures required documentation for Individuals is in place, accurate, up-to-date, and in compliance with internal and external regulations and policies including, but not limited to the Individual Service Plan, Quarterly Reports, Progress Notes, Medical/Health Records, Incident Reporting, Provider Contracts/Documentation, and additional relevant documentation in accordance with all internal and external policies and regulations. Audits Individual Personal & Incidental Funds as required. Ensures Individual Purchase of Services (POS) and subsequent attendance tracking is in place at all times. Implements quality assurance policies and procedures to ensure the overall quality and compliance of the program. Ensures compliance with all external and internal regulations and policies including state regulations, regional center expectations, contracts, and legal requirements. Reconciles consultant invoices with consultant progress notes, enters provided hours into tracking spreadsheets, sends invoices to payment processing and reports discrepancies to Program Supervisor. Attends and participates in Certification meetings regularly and Leadership meetings as needed. Provides updated information to assigned areas of relevant agency reports. Implements monitoring systems and audits of documentation and stakeholder satisfaction. Consults with internal staff to provide support on quality assurance protocols. Informs management of any concerns noted with Individual, employee, or contractors. Assists with licensing or regional center audit preparation and compliance. Upholds the mission and vision of Enriching Lives. Courteously greets visitors who come to the office and callers to the office. Provides information and support to individuals with questions about the agency. Routes individuals to the right person. Ensures messages are passed along to the appropriate person in a timely manner. Maintains administrative and other relevant documentation in accordance with all internal and external policies and regulations. Submits documentation including time sheets within established deadlines. Notifies management immediately of any material changes affecting the status of Individuals or Family Homes including any suspected neglect or abuse. Provides excellent customer service and response timeliness to stakeholders such as Individuals, Families, Regional Center, and Family Home Providers. Develops and maintains positive working relationships with Individuals, families, staff, funding sources and regulatory agencies, as appropriate, and monitors their satisfaction with services. Reports any actions which require follow up or any perceived concern or dissatisfaction to management to address. Purchases and maintains office equipment and office supplies. Maintains a safe and pleasant office environment. Maintains schedule for the use of conference or training rooms. Assists in planning and implementing meetings and other functions in the office or at other locations including making travel arrangements as needed. Completes and maintains inventory as required. Assists with new office set up or relocation. Participates in supervision, training and meetings as required. Manages office related maintenance and follow up as needed including but not limited to regulatory OSHA and MSDS compliance, safety inspections, etc. Performs other duties as assigned. May work on special assignments in addition to normal job functions.

Requirements

High school diploma or general education degree (GED)
One to three years related experience and/or training
Excellent computer skills and familiarity with Microsoft Office programs
Planning & organizational skills
Ability to problem solve
Attention to detail
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw & interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Valid driver's license & insurance
Driving record must meet state regulations & company policy
Safe & reliable vehicle
Ability to travel as required
Must meet all federal, state, and internal employment requirements including background checks and Physical/TB screening
Proof of COVID-19 vaccination, or proof of acceptable exemption, as required by the State of California Department of Public Health

Nice To Haves

Up to 25% travel

Responsibilities

Ensures regulatory and contractual compliance of program functions.
Conducts quality assurance reviews and audits of Individual, employee, consultant and Family Home Provider files.
Participates in the implementation of systems to ensure the overall quality and compliance of the program.
Assists with the management of compliance and quality assurance of certified family homes.
Conducts recertification tasks including updating and auditing Family Home Provider records.
Monitors Continuing Education hours for compliance.
Ensures required documentation for Individuals is in place, accurate, up-to-date, and in compliance with internal and external regulations and policies.
Audits Individual Personal & Incidental Funds as required.
Ensures Individual Purchase of Services (POS) and subsequent attendance tracking is in place.
Implements quality assurance policies and procedures.
Ensures compliance with all external and internal regulations and policies.
Reconciles consultant invoices with consultant progress notes, enters provided hours into tracking spreadsheets, sends invoices to payment processing and reports discrepancies.
Attends and participates in Certification meetings and Leadership meetings.
Provides updated information to assigned areas of relevant agency reports.
Implements monitoring systems and audits of documentation and stakeholder satisfaction.
Consults with internal staff to provide support on quality assurance protocols.
Informs management of any concerns noted with Individual, employee, or contractors.
Assists with licensing or regional center audit preparation and compliance.
Upholds the mission and vision of Enriching Lives.
Greets visitors and callers, provides information and support, and routes individuals to the right person.
Ensures messages are passed along to the appropriate person in a timely manner.
Maintains administrative and other relevant documentation.
Submits documentation including time sheets within established deadlines.
Notifies management immediately of any material changes affecting the status of Individuals or Family Homes including any suspected neglect or abuse.
Provides excellent customer service and response timeliness to stakeholders.
Develops and maintains positive working relationships with Individuals, families, staff, funding sources and regulatory agencies.
Monitors stakeholder satisfaction with services.
Reports any actions which require follow up or any perceived concern or dissatisfaction to management.
Purchases and maintains office equipment and office supplies.
Maintains a safe and pleasant office environment.
Maintains schedule for the use of conference or training rooms.
Assists in planning and implementing meetings and other functions.
Completes and maintains inventory as required.
Assists with new office set up or relocation.
Participates in supervision, training and meetings as required.
Manages office related maintenance and follow up.
Performs other duties as assigned.
May work on special assignments in addition to normal job functions.