Program Support Coordinator

Everblue•Huntersville, NC

About The Position

The Program Support Coordinator provides the logistical and administrative backbone for training delivery: booking facilities and travel, managing webinar and Zoom infrastructure, maintaining student records, and handling the administrative details that keep training events running smoothly. Reports to the Director of Training Operations, working in close day-to-day support of both the Training Manager and the Instructor Manager.

Requirements

Strong organization skills
Ability to quickly learn new software and systems (Airtable, Zoom, the LMS, and similar tools)
Attention to detail, especially with student records, rosters, and certificates
Comfort juggling multiple logistics threads at once, such as travel, facilities, and materials, without losing track of details
Strong communication skills for coordinating with instructors, vendors, and internal teams

Responsibilities

Source and book training facilities and test houses in the near term as required
Coordinate instructor travel, lodging, and transportation, including booking flights and hotels and updating them as schedules change
Send out Airbnb information and troubleshoot check-ins each Sunday as required
Manage training event housing and travel logistics
Coordinate shipping of equipment and training materials
Order and send materials needed for training, including EA manuals, Retrotec equipment, lead testing supplies, and CL/RIT materials
Assist with classroom and training site logistics
Support training preparation and post-class follow-up
Manage all Zoom accounts and webinars
Create Zoom meetings for all webinar trainings and update Airtable with the correct link
Start and host Zoom classes for instructors when needed
Maintain student rosters and enrollment records, updating them as needed
Manage LMS updates and course administration
Track registrations and participant information
Create unique certificates for training programs
Support student recordkeeping and reporting
Assist with training communications and reminders
Order BPI/BSP exams when needed
Assist with reporting and data tracking
Maintain operational documentation and records
Support process automation and system improvements
Consolidate and send institutional rosters for invoicing
Process receipts, expenses, and purchasing requests
Coordinate equipment orders and inventory tracking
Assist with vendor communication and logistics
Support operational projects and initiatives
Maintain organized records and documentation