CUNY EDGE Program Support Coordinator

Research Foundation of The City University of New York•New York, NY

18d•Hybrid

About The Position

The CUNY EDGE Program Support Coordinator provides day-to-day administrative and operational support for the CUNY EDGE Central Office. This role assists with fiscal processes, office logistics, shared resources, meetings, training sessions, and events. The position also offers backup administrative support for the CUNY EDGE Fellowship Program and coordinates with HRA to address routine document questions and recurring program issues. The ideal candidate will be organized, responsive, detail-oriented, and adept at coordinating with various stakeholders while maintaining confidentiality.

Requirements

High school diploma or high school equivalency and two to three years of relevant administrative, program support, or customer service experience.
Clear and professional written and verbal communication skills.
Ability to handle confidential and sensitive information with discretion and integrity.
Proficiency with Microsoft Office, particularly Excel and PowerPoint, as well as virtual meeting, collaboration, and administrative systems.

Nice To Haves

Associate degree or some college coursework.
Experience in higher education, student services, workforce development, or a related setting.
Experience working with HRA or other public benefits programs, policies, procedures, or systems.
Experience coordinating across multiple teams, campuses, agencies, vendors, or stakeholder groups.

Responsibilities

Serve as a key point of contact between CUNY EDGE campus staff and HRA for program-related questions and case issues affecting student participation, including case and roster status, incomplete or rejected forms, training-related benefits and expenses, and Fellowship Program matters.
Participate in regular HRA coordination meetings; gather questions from campuses, track open items and HRA updates, and coordinate follow-up with the appropriate HRA units.
Troubleshoot and help resolve issues, escalate as needed, and maintain clear documentation of inquiries, actions, and outcomes.
Identify recurring patterns or systemic issues across students or campuses and communicate guidance, updates, and process changes to campus staff and Central Office leadership.
Handle student records and program information with appropriate confidentiality and discretion.
Support fiscal administration, including invoices, purchase orders, requisitions, reimbursements, vendor follow-up, and related documentation.
Maintain office supplies and inventory; coordinate orders, storage, and distribution of centrally purchased materials and resources.
Coordinate conference rooms, guest access, food orders, materials, and technology needs for meetings, trainings, and events, in collaboration with Facilities and IT.
Maintain contact lists, internal directories, shared files, and other program records.
Perform other related duties as assigned in support of CUNY EDGE operations.
Serve as backup for key Fellowship Program administrative functions and provide coverage during staff absences or periods of high volume, including assistance with onboarding, rosters, timekeeping, and related records.
Review timesheets for completeness and proper approval; track deadlines and follow up with campuses to resolve missing information or discrepancies affecting onboarding or payroll processing.
Maintain accurate logs and support routine Fellowship Program reporting and communications.