Program Support Associate

State of Iowa•Atlantic - 50022 - Cass County, IA

7d•Hybrid

About The Position

The Department of Natural Resources encourages all applicants to upload a current resume and cover letter to their online application. The Iowa Department of Natural Resources has a unique and exciting position available within the Field Services and Compliance Bureau, Field Office 4, located in Atlantic, Iowa. Within this position you will be involved in furthering the DNR’s mission to conserve and enhance our natural resources in the southwest Iowa region, by supporting the compliance assistance and enforcement team with work to complete data entry related to the drinking water, wastewater, hazardous condition spills, animal feeding operations and other environmental regulatory programs. This role will track submission of monthly monitoring reports and assist regulated industries and municipalities with reporting questions. The position will lead administrative support duties for the FO4 team, including assistance with overseeing service contracts, purchasing, invoicing, customer support activities, records management, equipment inventory and management support of state vehicles assigned to the field office. Duties also include processing incoming and outcoming mail and correspondence, recording files, both paper and electronic, in accordance with retention schedules, scanning and digitizing paper files, assisting staff with file retrieval and responding to open records requests from the public. The position will prepare routine field office reports for review and approval, and will draft, review and proof correspondence, reports, meeting minutes and other documentation for recording and distribution. The position will provide customer service by receiving incoming phone calls, greeting visitors, responding to routine inquiries to provide information and directing individuals to appropriate staff. The position will assist with scheduling appointments, meetings and conferences for staff, and will provide administrative assistance to the field office staff and supervisor.

Requirements

One year of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of one year of education and/or full-time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1.
Establish and maintain effective working relationships with DNR staff, customers, clients, and the general public.
Effective use of computer systems and electronic database and software adeptly to write documents, produce reports, and track projects.
Organization and management of multiple priorities and projects.
Filing and maintaining public records in accordance with policy.
Infrequent travel is required.
Accountability
Common Sense
Integrity
High Productivity
Self-Management
Customer Focus
Team Player
Interpersonal Skills
Communication Skills
Computer Skills

Nice To Haves

Type at least 40 WPM net as demonstrated by the completion of a typing examination.

Responsibilities

Support the compliance assistance and enforcement team with data entry related to drinking water, wastewater, hazardous condition spills, animal feeding operations, and other environmental regulatory programs.
Track submission of monthly monitoring reports.
Assist regulated industries and municipalities with reporting questions.
Lead administrative support duties for the FO4 team, including overseeing service contracts, purchasing, invoicing, customer support activities, records management, equipment inventory, and management support of state vehicles.
Process incoming and outgoing mail and correspondence.
Record files, both paper and electronic, in accordance with retention schedules.
Scan and digitize paper files.
Assist staff with file retrieval.
Respond to open records requests from the public.
Prepare routine field office reports for review and approval.
Draft, review, and proof correspondence, reports, meeting minutes, and other documentation for recording and distribution.
Provide customer service by receiving incoming phone calls, greeting visitors, responding to routine inquiries, and directing individuals to appropriate staff.
Assist with scheduling appointments, meetings, and conferences for staff.
Provide administrative assistance to the field office staff and supervisor.

Benefits

Insurance benefits that start the first of the month following 30 days of employment.
Separate vacation and sick leave accruals that start on the first day and can roll over annually.
Nine paid holidays/year.
Iowa Public Employee Retirement System (IPERS) retirement package with employer match.
Optional deferred compensation (457/401A) plan with employer match.
Professional training opportunities.
Family friendly and professional work environment.
Employee Discount Programs (vision, cellular, fitness, recreation, season passes, travel, counseling)
Flexible work schedules (as approved by the supervisor).
Opportunities for hybrid telework (as approved by the supervisor).