Program Support Associate

State of Iowa • Mason City - 50401 - Cerro Gordo County, IA

10d • Hybrid

About The Position

The Iowa Department of Natural Resources (DNR) is seeking an organized and detail-oriented professional to serve as an Administrative Support Assistant 2 (ASA2) for the Field Services & Compliance Bureau within Field Office 2, located in Mason City, Iowa. Working under the direct supervision of the Public Service Manager 1, this full-time position performs essential, high-volume administrative duties that directly support environmental protection programs and technical field staff.

Requirements

• One year of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1.
• Ability to communicate effectively, both verbally and in writing, with a diverse range of public and professional customers.
• Ability to independently compile and enter environmental data with high accuracy under strict deadlines.
• Ability to organize multiple competing priorities.
• Ability to explain basic DNR program information clearly.
• Typing at least 40 WPM net as demonstrated by the completion of a typing examination (may be required within a period of time after hire).

Nice To Haves

• Demonstrates strong core values of accountability, integrity, high productivity, and a collaborative, team-oriented approach to maintaining positive working relationships within the agency.

Responsibilities

• Independently manage the Field Office 2 Monthly Operating Report (MOR) and Discharge Monitoring Report (DMR) inboxes, which support hundreds of active public water supply systems and permitted facilities.
• Review incoming environmental compliance reports for data errors, input records into state and national EPA databases, and help facility operators troubleshoot report submission issues.
• Assist senior staff by independently managing the administrative cycle of approximately 100 non-compliance letters annually, gathering documentation, drafting formal correspondence, and tracking certified mail receipts.
• Serve as the primary public records liaison for the field office, prioritizing and digitizing active files in accordance with bureau scanning guidance and state records retention schedules.
• Manage both paper and electronic filing systems, handle file searches for office staff, and directly respond to open records requests.
• Deliver vital customer service by greeting visitors, screening incoming telephone calls, and answering routine inquiries.
• Ensure the public is promptly connected to the appropriate technical staff and draft standardized email responses for common programmatic questions.
• Manage essential office logistics, including sorting and processing incoming and outgoing mail, drafting and proofreading general correspondence, and scheduling meetings, appointments, and public outreach events.
• Schedule and proctor operator certification testing, record incoming application fees, order office supplies, process invoices, and coordinate basic maintenance for office equipment and state vehicles.

Benefits

• Insurance benefits that start the first of the month following 30 days of employment.
• Separate vacation and sick leave accruals that start on the first day and can roll over annually.
• Nine paid holidays/year.
• Iowa Public Employee Retirement System (IPERS) retirement package with employer match.
• Optional deferred compensation (457/401A) plan with employer match.
• Professional training opportunities.
• Family friendly and professional work environment.
• Employee Discount Programs (vision, cellular, fitness, recreation, season passes, travel, counseling).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree