Program Support Assistant (Part-Time), School of Professional & Continuing Education

James Madison University • Harrisonburg, VA

19d

About The Position

The Program Support Assistant supports the Lifelong Learning Institute (LLI) and Youth Programs within James Madison University's School of Professional & Continuing Education. The role assists with programmatic, logistical, and administrative tasks to help deliver courses, events, camps, and activities. LLI primarily operates during fall and spring, while most Youth Programs events take place during summer, with some overlap throughout the year as needed.

For LLI, the assistant serves as a classroom liaison, communicating with instructors, preparing materials, supporting classroom technology, sharing announcements, relaying questions or issues to the LLI Director, and completing class evaluations. The role also supports communications and marketing by maintaining the LLI website, sending newsletters, contributing to social media planning, and editing and supporting catalog production.

For Youth Programs, the assistant coordinates program logistics and supports onsite activities, including participant check-in and check-out, event flow, classroom materials, and participant and instructor needs. Some weekend work is required for events, approximately five weekends per year. The position is part-time wage employment, up to an average of 29 hours per week over a calendar year, and has no benefits. Employment is contingent upon successful completion of a criminal background check.

Requirements

• Strong organizational and multitasking abilities.
• Experience using marketing and communications tools such as MarketingCloud, Canva, or Cascade.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Customer service experience, especially serving youth, parents, and seniors.
• Successful completion of a criminal background check is required for employment.

Responsibilities

• Serve as classroom liaison for LLI courses, communicating reminders and providing technology support to instructors.
• Prepare copies and other materials for instructors and check in with instructors before class sessions.
• Present class announcements, communicate issues or questions to the LLI Director, and complete class evaluations.
• Maintain the LLI website using Cascade.
• Send the weekly LLI newsletter through Marketing Cloud.
• Work with the LLI Director and marketing team on social media content calendars.
• Edit and support production of the LLI catalog.
• Process Youth Programs facility reservations, catering orders, transportation requests for off-campus field trips, and photography requests.
• Create participant name tags, print rosters, gather instructor supply lists, and purchase supplies.
• Assist with finding program instructors and counselors and perform reference checks for program staff.
• Send post-program evaluations to parents, students, and staff.
• Assist with onsite program activities, including student and parent check-in and check-out, managing event flow, delivering materials to classrooms, and addressing participant and instructor needs.
• Perform other duties as assigned by the Director of Youth Programs or the Director of the Lifelong Learning Institute.

Benefits

• Tuition waiver for undergraduate and graduate courses taken at JMU.
• Free access to the University Recreation Center and University Park, including facility access and program registration privileges.
• Voluntary benefits such as pet insurance, identity theft protection, and legal protection plans.
• Twelve university holidays per year.
• Access to personal and professional talent development trainings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed