Program Support Assistant (Part-Time), School of Professional & Continuing Education

James Madison University • Harrisonburg, VA

17d • $16

About The Position

The School of Professional & Continuing Education (SPCE) at James Madison University supports learning across the lifespan through youth camps, adult degree completion, professional and workforce development, lifelong learning, and partnerships for online and off-campus programs. This part-time position provides programmatic, logistical, and administrative support to SPCE’s Lifelong Learning Institute (LLI) and Youth Programs. LLI primarily operates during the fall and spring, while most Youth Programs events take place in the summer, with some overlap throughout the year.

For LLI, the assistant serves as a classroom liaison by communicating with instructors, supporting classroom technology, preparing materials, presenting announcements, escalating questions or issues to the LLI Director, and completing class evaluations. The assistant also supports communications and marketing by maintaining the LLI website, distributing the weekly newsletter, coordinating social media content calendars, and editing and supporting catalog production.

For Youth Programs, the assistant handles program logistics and supports onsite activities. Tasks include reservations, catering and transportation requests, photography requests, participant materials, supply purchasing, staff recruitment support and reference checks, evaluations, participant check-in and check-out, event flow, delivery of classroom materials, and responding to participant and instructor needs. Weekend work is required for some events, approximately five weekends per year. The position may also perform other duties assigned by the Director of Youth Programs or the Director of the Lifelong Learning Institute.

This is a part-time wage position of up to an average of 29 hours per week over a calendar year, with no benefits. Employment is contingent upon successful completion of a criminal background check.

Requirements

• Strong organizational and multitasking abilities.
• Experience using marketing and communications tools such as MarketingCloud, Canva, or Cascade.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Customer service experience, especially with diverse populations including youth, parents, and seniors.

Responsibilities

• Serve as an LLI classroom liaison by communicating reminders and providing technology support to instructors, preparing copies and materials, checking in with instructors before sessions, presenting class announcements, communicating issues or questions to the LLI Director, and completing class evaluations.
• Support LLI communications and marketing by maintaining its website using Cascade, sending the weekly newsletter through Marketing Cloud, coordinating social media content calendars with the LLI Director and marketing team, and editing and supporting catalog production.
• Coordinate Youth Programs logistics, including facility reservations, catering orders, transportation requests for off-campus trips, photography requests, participant name tags and rosters, instructor supply lists, supply purchases, instructor and counselor recruitment support, staff reference checks, and post-program evaluations.
• Assist with onsite Youth Programs activities, including student and parent check-in and check-out, managing event flow, delivering materials to classrooms, and addressing participant and instructor needs.
• Work some weekends for events occurring on Saturdays or Sundays, approximately five weekends per year.
• Perform other duties assigned by either the Director of Youth Programs or the Director of the Lifelong Learning Institute.

Benefits

• Tuition waiver for undergraduate and graduate courses taken at JMU.
• Free access to the University Recreation Center and University Park, including facility access and program registration privileges.
• Voluntary benefits such as pet insurance and identity theft and legal protection plans.
• Twelve university holidays per year.
• Access to personal and professional training offered by the Talent Development department.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed