Program Supervisor

HousingPlus•New York, NY

3d•Onsite

About The Position

HousingPlus (HP) is seeking to hire a dynamic and passionate Program Supervisor who can implement and monitor the service delivery and overall success of our scattered site and/or congregate permanent supportive housing programs. The Program Supervisor should have experience working with families and/or individuals with serious mental illness, substance abuse, and criminal justice involvement. Working closely with the Program Director, the Program Supervisor is responsible for day to day oversight and coordination of program services and activities and supervision of staff.

Requirements

Experience in emergency, transitional, or permanent supportive housing settings, and working with families with histories of homelessness, serious mental illness, substance abuse, and criminal justice involvement.
Possess strong communication, organizational, and problem-solving skills, with a proven ability in planning.
Ability to effectively establish and maintain meaningful relationships.
Ability to coordinate services to meet the on-going needs of individuals served.
High energy, goal-oriented, and an ability to inspire people.
Works well with a team.
Demonstrates ability to use Microsoft Office Suite and electronic case management database.
Experience with AWARDS (Foothold Technology) strongly preferred.
Excellent written and verbal communication.
Evening and weekend availability (rotating schedule) for emergency on call.
Masters Degree in Social work or related field, a minimum of three years supervisory experience working in a supportive housing social services setting; or BA or B.S.W. in Health and/or Social Services and a minimum of five (5) years of solid experience in the human services sector in a supervisory role with responsibilities for managing service delivery and staff.

Nice To Haves

Bilingual Spanish a plus, but not required.

Responsibilities

Supervise case managers and support staff on a daily basis.
Ensure compliance with HP and funder regulations and reporting requirements.
Collaborate with the Program Director to maintain and occupancy rate of 90% or above by monitoring vacancies, recruiting participants, and working closely with the Property Manager.
Assist the Program Director and HR Manager in recruiting, hiring, onboarding, and orientation of new staff.
Develop program manuals, policies, and procedures with the Program Director in accordance with funder and HousingPlus requirements.
Conduct continuous needs assessment of program and participants needs.
Coordinate and monitor service delivery to achieve program, organizational, and individual goals and outcomes.
Provide case management and support services as needed in the absence of case managers, including conducting intakes and assessments.
Conduct regular supervision sessions with direct reports, providing support, guidance, and performance feedback.
Lead team meetings with direct reports.
Review and approve timesheets, vacation request, and other supervisory functions.
Provide crisis intervention and conflict resolution when needed.
Complete and submit weekly, monthly and quarterly reports and updates as required.
Conduct quality assurance activities on AWARDS data and tenant chart maintenance to ensure compliance with regulatory agency requirements and HousingPlus standards for data entry, development of quarterly service plans, and annual HMIS uploads.
Schedule, organize and attend staff, departmental meetings and other meetings as needed.
Collaborate with the Program Director and other HP staff to organize and facilitate participant activities and events.
Work with Property Management to ensure apartments meet standards for apartment maintenance and annual inspections.
Establish and maintain professional relationships with property management and other community stakeholders.
Other tasks as assigned.