Program Supervisor

SCO Family of Services•Dix Hills, NY

10d•Onsite

About The Position

The Program Supervisor is responsible for program-level oversight of staff supervision, resident care coordination, regulatory compliance, and operational management within a residential treatment program. This role involves ensuring adherence to agency policies and OASAS regulations, managing staff performance, overseeing program operations and data, coordinating intake and admission processes, providing clinical oversight, and managing insurance authorizations and utilization reviews. The position requires a Qualified Health Professional with experience in substance use disorder treatment and supervisory experience.

Requirements

Qualified Health Professional, CASAC Advanced or Master Counselor, and/or LMSW, LMHC
Minimum of three (3) years of experience in substance use disorder treatment or residential services, including supervisory experience.
Demonstrated knowledge of OASAS regulations, LOCADTR, utilization review, and managed care requirements.
Experience with electronic health record systems and program data tracking.
Valid New York State Driver’s License and acceptable driving record.
Successful completion of required background checks and health clearances.
Knowledge of OASAS regulations, level of care requirements, and clinical best practices.
Ability to supervise, coach, evaluate, and hold staff accountable for performance and compliance.
Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
Attention to detail and commitment to accurate, timely documentation and reporting.
Effective written and verbal communication skills.
Ability to exercise sound judgment, discretion, and appropriate escalation.
Ability to collaborate effectively with leadership, multidisciplinary teams, and external partners.

Responsibilities

Provide regular, structured, and documented supervision to assigned staff.
Assign, monitor, and adjust staff responsibilities and caseloads.
Review clinical and program documentation for accuracy, timeliness, quality, and compliance.
Provide guidance, coaching, and corrective feedback to staff.
Complete staff performance evaluations.
Escalate significant staff performance or compliance issues to the Program Director.
Lead weekly staff meetings and monthly case conferences.
Participate in quarterly multidisciplinary case conferences.
Ensure communication and follow-through on action items from meetings.
Review and approve staff time records.
Ensure adequate staff coverage and adherence to work schedules.
Address timekeeping discrepancies promptly.
Track required trainings, certifications, and license expiration dates.
Ensure staff complete all required trainings.
Maintain accurate and current program data (referrals, admissions, census, etc.).
Monitor resident treatment phase, service status, and program placement.
Ensure alignment between operational data, clinical documentation, and tracking systems.
Enter and maintain admission, update, and discharge information in the OASAS Client Data System (CDS).
Complete and submit required OASAS reports.
Review program data for accuracy and consistency.
Track and monitor compliance timelines (treatment planning, counseling sessions, discharge planning, etc.).
Participate in Program Quality Improvement (PQI) activities and implement corrective actions.
Identify, document, and report trends, risks, or compliance concerns to the Program Director.
Serve as the primary point of contact for referral sources.
Maintain oversight of the referral, intake, and admission process.
Supervise and guide the Intake Coordinator.
Review referrals for appropriateness, eligibility, and alignment with criteria.
Ensure required documentation, releases of information, and LOCADTR determinations are completed.
Approve admissions in coordination with the Program Director.
Assign new residents to a primary counselor.
Coordinate admission scheduling and internal communication.
Ensure intake and admission processes are timely, trauma-informed, and compliant.
Ensure LOCADTR determinations are completed at admission, monthly, and with treatment planning.
Ensure admission assessments and documentation are completed within established timeframes.
Ensure initial treatment plans are completed and updated monthly.
Monitor delivery of required individual and group services.
Monitor resident engagement, progress, and participation.
Coordinate and document clinical responses to resident needs.
Ensure discharge planning is initiated, documented, and provided to residents.
Complete utilization reviews at required intervals.
Maintain oversight of insurance and managed care requirements.
Ensure timely notification of admissions and submission of continued stay and utilization reviews.
Track authorization dates, approvals, denials, and pending determinations.
Coordinate with clinical and billing staff regarding authorization status.
Escalate unresolved insurance or utilization review issues to the Program Director.
Perform other duties as assigned.