Program Supervisor, (1214) 801 East Men's Shelter

Catholic Charities Archdiocese of Washington•Washington, DC

5d•Hybrid

About The Position

The Program Supervisor supervises direct care staff and volunteers, and administration of the program facility by coordinating and monitoring residential coverage ensuring that program and services are in accord with best practice standards, contract/grant requirements, and agency practices and procedures. This role involves administrative supervision of 10 FTEs and up to 4 PTE.

Requirements

High School or GED required.
2 years of direct service experience working with the adult homeless or other vulnerable population.
3 years’ administrative supervisory experience.
Skill to operate job-related equipment including the use of computer systems (MS Office products), including Excel, Outlook, Credible and remote access.
Ability to supervise and train employees and foster a cooperative work environment.

Responsibilities

Supervises a team of Program Assistants, Administrative staff and Maintenance Workers, as needed as well as agency and community volunteers in support of overall program goals and objectives.
Recruits, hires, conducts performance evaluation, and provide for staff professional development.
Develops and implements processes to control and minimize overtime.
Conducts regular staff meetings.
Facilitates team dynamics.
Coordinates facility activities to ensure objectives are accomplished in a timely and cost-effective manner.
Develops plans in coordination with department managers.
Establishes and monitor overall facility performance based on agreed upon performance measures.
Manages the maintenance of facilities and equipment in accordance with health, fire and safety codes, and COA standards.
Oversees and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.
Implements Corrective Action Plan to address deficiencies identified through the agency CQI process.
Updates the program’s practices and procedures, and program manual as needed.
Enables staff participation in quality improvement.
Performs liaison activities with community partners.
Coordinates the preparation and timely submission of all external and internal program reports.
Ensure prompt and accurate submission of incident reports.
Performs other job-related duties as assigned.