Adolfo - Program Supervisor

Volunteers of America Northern California & Northern Nevada•Mather, CA

8d•$75,000 - $83,200•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is a nonprofit organization with nearly 500 employees dedicated to helping those in need rebuild their lives. As one of the largest providers of social services in the region, VOA-NCNN operates over 40 programs including housing, employment services, substance abuse, and recovery services for diverse populations. The organization's mission is to inspire self-sufficiency, dignity, and hope through critical health and human services. VOA-NCNN is a Certified Great Place to Work and is recruiting for a full-time Program Supervisor for the Adolfo Housing Program at the Mather Community Campus. This campus includes several programs such as the Laverne Adolfo Transitional Housing Program for Youth (THP-Plus), Mather Transitional Housing Program for Families, DHS/OTL Family Program, Mather Emergency Shelter for Single Adults, and the Sacramento County Employment Program. Full-time employees working 30 or more hours a week are eligible for a benefits package including paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance.

Requirements

Demonstrated ability to communicate, comprehend, and follow through on oral and written instructions.
Ability to provide services to residents without ethnic or social prejudices.
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, and minorities.
Flexibility to work irregular hours.
Willingness to function as a team member.
Intermediate computer skills required, including Outlook and all Microsoft programs.
Valid California driver's license and ability to meet the organization’s insurance carrier guidelines.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification is required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Leadership skills
Excellent oral and written communication skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision-making ability
Statistical and mathematical skills
Computer skills

Nice To Haves

A bachelor’s degree in social work, or a relevant field, is preferred.
Specific knowledge with Twelve Step philosophy, addiction and recovery, and dysfunctional family dynamics is preferred.

Responsibilities

Assist in the collection of program fees.
Schedule shift hours for all Mentor staff and perform bi-weekly payroll duties.
Help ensure that residents’ apartments are safe and in good order by performing weekly housing inspections for health and safety.
Consistently update Policies and Procedures Manual and schedule all safety inspections.
Order and track all bus passes provided to residents.
Make weekly food donation collection and distribution to residents while maintaining accurate weekly and monthly food donation logs and reports.
Ensure effective communication among Adolfo staff through completion of resident and staff logs, fliers and incident reports as well as through professional, respectful and team building written and verbal communication.
Provide emergency assistance to residents, such as AOD intervention, and staff as necessary.
Respond to all client questions and concerns.
Identify and delegate chores to clients for Community Service hours.
Provide resident support and encouragement to the Youth Advocates including, but not limited to: youth coaching, mentoring and direct, compassionate communication.
Provide assistance with resident development including assessing any social issues that present barriers to a resident’s success in cooperative living and successful achievement of self-sufficiency.
Document and report all resident concerns and/or infractions that can impact the program security.
Maintain and complete all shift logs, observation logs, and incident reports.
Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
Secure Program Manager approval for exceptions to standard policy for residents or self.
Notify management of potential workflow problems and resource needs necessary to attain performance standards.
Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
Communicate with service providers and external county/state/city program representatives as required.
Direct available resources as required.
Assist in department orientation and training for new employees as requested to ensure quality work outcomes.
Serve as part of the development team by providing information and support for the development of quality operations.
Maintain an above average working knowledge of fire, safety, and health standards to ensure safe work environment for clients and all personnel.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training seminars and complete required certifications, i.e. CPR, First Aid, etc.
Other duties as assigned by the Program Manager or Director.