Program Supervisor

Western MA•Springfield, MA

6d•Onsite

About The Position

The Program Supervisor provides leadership and oversight for MHA’s SHIFT Avon transitional residential program and permanent supportive housing outreach program. This role supports individuals in recovery from substance use and mental health challenges as they work toward stable housing and independent living. Responsibilities include supervising staff, ensuring a safe and supportive environment, overseeing daily operations, and guiding residents through recovery and life skills development. The Supervisor also supports treatment planning, relapse prevention, crisis intervention, and ensures program compliance with MHA and BSAS standards.

Requirements

Strong leadership, organizational, and interpersonal skills with the ability to supervise a team
Ability to manage multiple priorities, respond to crises, and maintain composure in difficult situations
Proficiency in oral and written communication, documentation, and basic computer applications
Ability to model and support trauma-informed, strengths-based, and person-centered service delivery
Ability to build relationships and establish a supportive community culture within the environment
Valid driver’s license, acceptable driving record, sufficient insurance and reliable vehicle required
Must be able to pass and maintain certifications in CPR and First Aid
Minimum of two years of experience supporting individuals with psychiatric diagnoses, substance use, trauma, and/or homelessness

Nice To Haves

Supervisory experience and prior work in a residential setting strongly preferred

Responsibilities

Supervise, coach, and support staff in delivering recovery-oriented services.
Provide regular supervision to ensure staff development and policy compliance.
Oversee scheduling, timesheets, PTO approvals, and staffing coverage.
Ensure completion of required trainings, emergency drills, and procedural reviews.
Monitor and maintain accurate documentation, including admissions, discharges, and service plans.
Coordinate communication with internal teams and external providers to ensure quality care.
Oversee participant intake, discharge, and aftercare planning, including housing and benefits support.
Manage daily program operations to ensure safety, engagement, and service quality.
Respond to medical and psychiatric emergencies and ensure timely incident reporting.
Support administrative and program functions, including finances, reporting, audits, on-call rotation, and community engagement.