Program Supervisor

Thompson Child & Family Focus•Tampa, FL

19h•Hybrid

About The Position

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring, and Integrity. As the Family Support Worker (FSW) Program Supervisor and a member of the Case Management Leadership Team, you will provide leadership and oversight of the day-to-day operations of the Family Support Worker team. This role is responsible for supervising, coaching, and developing FSW staff while ensuring the delivery of high-quality, family-centered services. You will foster strong communication and collaboration with Case Management Program Supervisors to support coordinated care and positive outcomes for children and families. You will oversee team workflows, including scheduling and coverage, monitor service delivery and performance outcomes, and ensure all activities are completed accurately, timely, and in alignment with organizational expectations and trauma-informed practices, including Thompson’s CARE principles. The role includes addressing service delivery barriers, guiding problem-solving, and maintaining consistency in practice across the team. A typical day includes reviewing service activity and scheduling needs, conducting supervision and coaching sessions, supporting staff with case-related challenges, and ensuring documentation and service standards are met. As part of the Case Management Leadership Team, you will partner closely with peers to align services, ensure continuity of care, and maintain effective cross-team communication. Additional responsibilities may include managing staff schedules and coverage, supporting staff development, participating in leadership and quality review meetings, and responding to urgent family or program needs. This position is typically community-based or hybrid and requires flexibility to support staff and families, including occasional evenings or weekends as needed, while maintaining standard business hours for supervision, coordination, and administrative responsibilities.

Requirements

Must have a valid Driver's License.
Meet any credentialing, licensing, and privileging standards as it pertains to the department you are in.
High School or G.E.D required.
Verified 3 years of work experience as a highly performing individual contributor in a related field.
Exposure to leadership/management experiences either through short-term project management, coordination, training, or actual leadership positions.
Displays the capacity/coachability for future growth and development as a leader.

Nice To Haves

Bachelor’s degree in human services preferred.
Supervisory experience preferred.
Passion for working with and developing youth.
Enjoy knowing you’re making an IMPACT on the lives of others.
EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you!

Responsibilities

Provide leadership and oversight of the day-to-day operations of the Family Support Worker team.
Supervise, coach, and develop FSW staff.
Ensure the delivery of high-quality, family-centered services.
Foster strong communication and collaboration with Case Management Program Supervisors.
Oversee team workflows, including scheduling and coverage.
Monitor service delivery and performance outcomes.
Ensure all activities are completed accurately, timely, and in alignment with organizational expectations and trauma-informed practices.
Address service delivery barriers and guide problem-solving.
Maintain consistency in practice across the team.
Review service activity and scheduling needs.
Conduct supervision and coaching sessions.
Support staff with case-related challenges.
Ensure documentation and service standards are met.
Partner closely with peers to align services, ensure continuity of care, and maintain effective cross-team communication.
Manage staff schedules and coverage.
Support staff development.
Participate in leadership and quality review meetings.
Respond to urgent family or program needs.

Benefits

3 weeks paid time off (PTO) first year plus 10 paid holidays!
Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
401K Match
Education Reimbursement
Referral Bonus
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement
iPhone and Laptop provided for eligible roles
Multiple opportunities for growth