Program Supervisor - Tribal Victim Services Program Management (TVSPM) Support Center

Heartland Consulting • , DC

5d • Hybrid

About The Position

The Program Supervisor is responsible for the day-to-day operational management of the TVSPM Support Center. This role ensures the timely execution of compliance-assistance plans, coordination of the Subject Matter Expert (SME) pool, quality control of deliverables, staff scheduling across different time zones, and provides seamless support to OVC grant managers and Tribal recipients.

Requirements

• Bachelor's degree in any field.
• Demonstrated experience in day-to-day management of professional services or technical-assistance projects of similar complexity.
• Ability to obtain/maintain moderate background investigation.
• Proven ability to manage multiple concurrent high-priority work streams in a dynamic environment.
• Strong organizational, supervisory, and written/oral communication skills.

Nice To Haves

• Experience working with or supporting Tribal / AI/AN communities preferred (strongly weighted).
• Experience supervising remote or multi-time-zone teams.
• Prior work on OVC, DOJ, or federal TTA contracts.
• Knowledge of trauma-informed and culturally responsive practices in victim services.
• Familiarity with federal grant compliance (award conditions, PMT reporting, etc.).

Responsibilities

• Manage daily operations, workflow prioritization, and assignment of compliance-assistance requests.
• Supervise Project Specialists and Associate Consultants, ensuring consistent high-quality service delivery.
• Implement and monitor the Quality Control Plan, including self-inspection, staffing plan, and customer-satisfaction processes.
• Coordinate the development of tools, trainings, repository content, and outreach materials.
• Support innovation initiatives, special projects, site-visit logistics, and annual reporting.
• Lead or support Transition-In and Transition-Out activities.
• Track performance metrics, outcomes, and customer feedback, escalating issues to the Project Director.
• Ensure all personnel meet security and documentation requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level