Program Supervisor - SUD

BestCare Treatment Services Inc•Redmond, OR

2h•Hybrid

About The Position

The Program Supervisor is responsible for overseeing the assigned Residential Program, demonstrating initiative, judgment, and leadership in ensuring client safety, supervision, and the provision of compassionate, quality services. This role is committed to the agency's mission and its advancement in the community. The supervisor manages a small caseload and collaborates with the Program Director to build, develop, and improve staff/team performance and clinical services, upholding BestCare's values and standards. The position involves providing effective leadership, oversight, and evaluation of services, staff development, wellness, treatment planning, case management, and coordination. It also includes utilization of community resources, group, family, and individual therapy or counseling, and conducting assessments as needed.

Requirements

Level I: Bachelor’s degree in behavioral health with 4 years of paid, full-time experience in a social services field with minimum of 2 years of direct SUD counseling experience; or 5 years of paid, full-time experience in the field of substance use disorders counseling [per OHA 309-018-0125(3)(c)]
Level II: Master’s degree in behavioral health field with 2 years of paid, full-time experience in a social services field with minimum of 2 years of direct SUD counseling experience Plus minimum two (2) years’ experience in an administrative/lead role
For individuals recovering from a substance-abuse disorder, must have maintained continuous recovery for the preceding two (2) years at the time of hire
Current CADC-II for Level I and CADC III for Level II
Current CPR, First Aid and AED certifications
Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have reliable vehicle with adequate insurance to travel as needed
Effective supervision of staff, including employee development, coaching/mentoring and performance management
Ability to build and lead a positive, collaborative team
Ability to ensure quality assurance and provide data collection, reporting, and program evaluation
Understanding and ability to effectively incorporate a strong harm-reduction approach and the stages of change/motivational interviewing models of treatment
Ability to develop and maintain community resources and relationships and network with all resources to provide the best customer service
Strong customer service skills with a positive, solution-oriented focus with clients and family members seeking help
Proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software
Ability to enter client notes into electronic health records (EHR) in accordance with acceptable standards
Strong interpersonal and customer service skills
Strong communication skills (oral and written)
Strong organizational skills and attention to detail, accuracy, and follow-through
Excellent time management skills with a proven ability to meet deadlines
Critical thinking skills
Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon statutes
Ability to build and maintain positive relationships
Ability to function well and use good judgment in a high-paced and at times stressful environment
Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively
Ability to work effectively and respectfully in a diverse, multi-cultural environment
Ability to work independently as well as participate as a positive, collaborative team member

Nice To Haves

1 or more years of experience in a supervisory/lead capacity in a behavioral health field is preferred
Bi-lingual in English/Spanish (written and spoken) preferred; required for PRM

Responsibilities

Provide effective leadership, oversight and evaluation of services, staff development, wellness, treatment planning, case management and coordination, utilization of community resources, group, family, and individual therapy or counseling
Conduct assessments as needed including histories of mental and physical health, substance use, past mental health services and criminal justice contacts, assessing family, cultural, social, and work relationships
Develop treatment plans and provide diagnoses consistent with DSM-5
Perform individual and group treatment sessions, as well as delegating these functions to appropriate clinical staff
Document and provide rationale for services provided
Promote integrated treatment services through coordination with mental health, substance use, and medical treatment service providers
Demonstrate leadership in de-escalation and services that promote crisis stabilization
Demonstrate the ability to effectively manage facility milieu and safety
Provide clinical supervision to program staff and document supervision for each program staff in accordance with Oregon Administrative Rules
Provide orientation and annual training to program staff to maintain adequate program operation and compliance
Assist with chart and program audits to ensure compliance with facility accreditation, licensing, State laws, and other regulatory requirements
Establish and maintain a robust team model, including non-traditional, peer, and professional staff
Provide input for annual performance evaluations and recommend training and development opportunities for program staff
Provide direct, day-to-day supervision and performance management of the assigned program staff to include interviewing and hiring, coaching and performance management, and training/professional development in accordance with BestCare policies and procedures and all State and Federal employment laws
Work closely with other program staff as a member of a multidisciplinary team and be dedicated to a healthy work environment for the benefit of employees and clients served
Ensure compliance with BestCare’s and all regulatory standards and statutes within assigned program
Be accessible by telephone for emergencies purposes and provide reasonable support, documentation, and follow-up in a timely manner
Participate in facility on-call rotation for after-hours consultation and screening for appropriate referral
Coordinate and maintain professional relationship with program staff, community partners, and clients
Develop and maintain staff schedule, on-call rotation, and other tasks related to scheduling and review/approval of time sheets and time-off requests
Develop strong collaborative relationships with community partners, including St. Charles hospital, law enforcement, community mental health programs, and insurance agencies
Promote the program through partnerships
Promote a welcoming, compassionate, recovery-based, environment for individuals seeking services
Assist Program Director with daily managerial oversight of personnel, stabilizing individuals, and provide feedback to BestCare’s leadership team as directed by the Program Director
Attend required program meetings, trainings, and Clinical Supervision designated by Program Director
Model BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration
Support the organization’s commitment to equity, respect, and inclusion, fostering an environment of open-mindedness, cultural awareness and respect for all individuals
Align department goals with organizational strategic initiatives
Comply with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs
Maintain professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes
Complete assigned training timely and satisfactorily, and attend other seminars, training, and educational opportunities to develop professional skills and abilities
Ensure that any required certifications and/or licenses are kept current and renewed timely
Work independently and collaboratively as a positive member of the BestCare team
Perform other organizational duties as assigned