Program Supervisor - Food

Hopelink • Kirkland, WA

7h • Hybrid

About The Position

The Food Program Supervisor – Float holds equal standing with all Food Program Supervisors and plays a vital role in supporting Hopelink’s food programs through staffing and on-call coverage. This position is designed to “float” between food market locations as needed, including the Mobile Market and Harvest Program. While schedules are typically set in advance, flexibility is essential, day-of changes may occur to meet coverage needs. Adaptability and a collaborative spirit are key to thriving in this role. Paid training is provided, and responsibilities while covering a food market may include leading and working alongside volunteer staff to ensure smooth operations, receiving and sorting food deliveries and donations, restocking and organizing the food market and warehouse freezers and coolers, ordering fresh and non-perishable food from multiple sources, maintaining inventory/budget and ensuring overall cleanliness of the market, and assessing client eligibility while offering appropriate referrals and information. The Float Supervisor leads by example, modeling culturally responsive, client-centered service and setting a welcoming tone for all food market guests. We strongly encourage individuals from BIPOC communities and those with lived experience in historically marginalized or excluded communities to apply. Your perspective and leadership are deeply valued.

Requirements

• Experience and/or desire to work with low-income families.
• Passion for the food team mission and mission of Hopelink.
• Commitment to equity, diversity, and inclusion.
• Enjoys hands‑on, in‑market work
• Flexible and Adaptable
• Able to work autonomously and collaboratively
• Demonstrated leadership skills.
• Strong communication
• Strong commitment to customer service with de-escalation or conflict resolution skills.
• Excellent interpersonal and relationship building skills for working with volunteer groups, donors, Hopelink clients, and cross-departmentally.
• Organized and adept at administrative tasks and budgets.
• Intermediate level proficiency in MS Office suite including Word, Excel, Outlook, Teams, Lists, SharePoint, and general inventory software, etc.
• Ability to do physical work, standing for long periods and lift up to 50 pounds repetitively.
• Ability to pass a background check.
• Valid driver’s license, proof of insurance.
• Regular ability and willingness to work weekday evenings (usually 1 or 2 times a week until 7:30pm) and very occasional weekends.

Responsibilities

• Step in to lead day-to-day market operations (daytime & evening distributions), including set-up, distribution and clean up.
• Support and lead food inventory management, including rotation, restocking, and monitoring safety compliance in the market
• Proactively organize the warehouse, including the walk-in cooler, freezer, and market areas, for ease of coverage for the following day
• Engage directly and hands-on with volunteers during active shifts, working alongside them to support setup, distribution, and clean-up
• Manage weekly ordering of fresh and non-perishable food from multiple sources
• Actively participate in supporting a team culture which is collaborative, flexible, supportive and client and mission focused.
• Recruit, train, organize, assign, and supervise volunteers. Schedule volunteers to ensure necessary support of food market operations.
• Utilize an inventory database to assist with food-related data and reports.
• Responsible for weekly ordering of fresh and non-perishable food from multiple sources.
• Maintain cleanliness and order in the food market.

Benefits

• Up to 10 paid vacation and sick days annually and 10 paid holidays
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts
• 401k with Employer Match
• Life, Disability & Accident coverage
• Wellness Program
• Employee Resource Groups
• Employee Assistance Program
• Employee Discount Opportunities
• Training Classes
• Internal Career Opportunities
• Professional Development
• Leadership Development
• Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed