Food Supervisor

gategroup•Schiller Park, IL

1d•$58,000 - $60,000

About The Position

The Food Supervisor position is responsible for supervising employees to ensure security, safety, food specifications, quality assurance of products, sanitation, HACCP, and FDA regulations are followed. This role also manages labor and food cost controls according to company specifications. The supervisor will maintain quality production standards for all accounts, adhere to Company policies and procedures, and serve as a knowledgeable resource for airline customer specifications. They will work with management to improve unit performance, prepare required management reports (e.g., attendance, HACCP, labor), and ensure compliance with customer specifications, regulatory requirements, and company policies. Key responsibilities include ensuring product coding, conducting inventory, completing requisitions for the storeroom, and maintaining daily temperature logs. The supervisor will also collaborate with maintenance staff for preventive maintenance and timely reporting of repair issues. Employee management duties involve performance evaluation, coaching, counseling, corrective actions, workflow balancing, determining staffing needs, and ensuring compliance with Wage & Hour policy, including breaks. Additionally, the supervisor trains and monitors employees for productivity and cost efficiency, manages daily manpower planning and schedules, and is responsible for employee retention and reducing turnover. They will review employee cost centers, job titles, and pay rates (especially for union-represented employees) and ensure all company-required training, including ServSafe, is completed.

Requirements

High School Diploma or GED required.
Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
Ability to train others required.
Must have the ability to give negative and positive feedback to employees on a daily basis.
Excellent time management skills required.
Ability to handle multiple tasks without losing focus on priorities.
Strong organizational, analytical, communication and leadership skills required.
Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
Basic computer skills with working knowledge of Microsoft Office products required.
Ability to obtain ServSafe Certification required.
Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved
Compliance with all company required policies, procedures and processes including but not limited to required training

Nice To Haves

Associates degree preferred.
2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred
Current or previous labor relations experience is a plus, but not required.
ServSafe Certified preferred
Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Responsibilities

Ensures quality production standards are maintained for all accounts
Maintains Company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies.
Controls food cost and other controllable costs
Works with management staff to improve performance of the unit
Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
Responsible for safety, quality and compliance to customer specifications and regulatory requirements and company policies and procedures.
Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.
Ensures that all products are coded according to Gate Gourmet procedures.
Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
Completes required requisitions for the Storeroom to ensure adequate supply is maintained.
Responsible for maintaining daily temperature logs and other logs and reports as required.
Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
Manages work flow balancing - - the division of responsibilities amongst employees on each shift
Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
In conjunction with department leaders determines number of employees needed by shift
Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
Monitors daily manpower planning and schedules employees.
Responsible for employee retention and reducing employee turnover.
Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
Ensures employees complete all company required training including but not limited to ServSafe Compliance with all company required policies, procedures and processes including but not limited to required training