Supervisor Food

NBCUniversal • Universal City, CA

2d • $27 - $30 • Onsite

About The Position

Summary
Responsible for assisting to supervise the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
Essential Functions
Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists
Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
Acts as Environmental Health & Safety Team representative for the employees
Maintains projected labor budgets. Adjust operations as necessary to budgets, including weekly work schedules.
Maintain a clean, safe and professional work area.
Ensure proper hiring, and training content are maintained.
Ensure the workforce is trained and proficient at operating venues.
Provide additional support for special events/projects, and venue supervision etc.
Lead workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning.
Performs other duties as assigned

Requirements

• High School diploma or GED required
• Minimum 2 years management & food industry experience with multiple large high-volume food service operations and managing a team of 10+ employees.
• Must be available to work on weekends, holidays and nights in varying weather conditions.

Nice To Haves

• Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.
• Experienced in Quick Food Service
• Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
• Must have excellent written and verbal skills to effectively communicate with all levels of the organization
• Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
• Strong customer service, interpersonal and organizational skills
• Able to provide creative solutions to guest situations
• Ability to work in a high paced, repetitive teamwork environment
• Theme park experience preferred
• Experience managing in a union environment
• Strong interpersonal and analytical skills
• Quick thinker with the ability to make sound decisions
• Able to manage effectively under deadlines
• Previous experience with creating and managing budgets.

Responsibilities

• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
• Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
• Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
• Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
• Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists
• Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
• Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
• Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
• Acts as Environmental Health & Safety Team representative for the employees
• Maintains projected labor budgets. Adjust operations as necessary to budgets, including weekly work schedules.
• Maintain a clean, safe and professional work area.
• Ensure proper hiring, and training content are maintained.
• Ensure the workforce is trained and proficient at operating venues.
• Provide additional support for special events/projects, and venue supervision etc.
• Lead workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning.
• Performs other duties as assigned

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees