Program Supervisor - Crisis

THE ARC OF THE OZARKS•Springfield, MO

1h•$72,000

About The Position

Are you looking to grow your career in a leadership role where you can make a meaningful impact? The Arc invites you to bring your skills and passion to a team that supports individuals with intellectual and developmental disabilities, autism, and co-occurring mental health or behavioral disorders. Help us fulfill our mission to support individuals with disabilities in enhancing the quality of their lives! Bring Your Experience to The Arc! Experience-based wages are available for those whose background is above and beyond the position's requirements. What is this job about? The Crisis Program Supervisor plays a pivotal role in overseeing residential and community-based services for individuals in crisis. This position provides leadership to direct care teams, ensures compliance with support plans, and upholds quality assurance standards. The role also requires collaboration with families, guardians, administrative staff, and agencies like the Department of Mental Health (DMH). You will ensure person-centered support that promotes independence, safety, and overall well-being. If we didn’t get your attention yet - The Arc of the Ozarks also offers competitive pay and benefits.

Requirements

Required (with degree): 6 years of directly related professional experience, including 2 years in management
Required (without degree): 5 years of relevant experience, including 2 years in management
Must qualify as a Degreed Professional Manager (per Missouri DMH-DD waiver guidelines)
Strong knowledge of behavior support, autism, and community-based service delivery
Valid driver’s license and access to an insured vehicle (MO Class E license required upon hire)

Nice To Haves

Preferred: Bachelor’s degree in human services or a related field

Responsibilities

Supervise and coach Crisis Support Staff, including hiring, training, performance reviews, and disciplinary action
Ensure the delivery of individualized services per DMH and CARF standards
Develop, implement, and monitor Individual Support Plans and crisis safety plans
Participate in and oversee interdisciplinary team processes
Ensure quality documentation, health and safety compliance, and environmental standards
Communicate regularly with families, guardians, and external partners
Support billing accuracy and compliance with budget authorization
Participate in on-call rotation and provide direct support as needed

Benefits

Competitive salary and excellent working environment
Eligibility for Medical, Vision, Dental, and Life Insurance after a 0-day waiting period
Employer-paid Life Insurance and AD&D coverage
Option to enroll in our 403(b)-retirement plan immediately, with employer match up to 4% after a year of service
Sick and vacation accrual, 7 paid holidays per year, and a paid day off for your birthday
Monthly cell phone reimbursement stipend
Employee Assistance Program
Wellness Program
Annual wage increase potential
Many more...