Crisis Program Manager (2337)

Appalachian Community Services•Clark, NC

2d•$67,099 - $74,251

About The Position

The Crisis Program Manager is responsible for the day-to-day leadership, oversight, and performance of assigned crisis response programs. This role ensures high-quality, timely, and compliant crisis services while supporting staff, maintaining clinical and operational standards, and driving continuous improvement. The Crisis Program Manager serves as a key liaison between frontline staff, leadership, and community partners.

Requirements

Bachelor’s degree in social work, psychology, counseling, human services, or a related field, required
Minimum of 3–5 years of experience in crisis services, behavioral health, or a related setting, required
Prior supervisory or management experience, required
Knowledge of crisis intervention, risk assessment, and behavioral health best practices
Strong leadership, communication, and problem-solving skills

Nice To Haves

Active or eligible clinical license (LCSW, LPC, LMFT, or equivalent), depending on program requirements, preferred

Responsibilities

Oversee daily operations of crisis programs to ensure safe, effective, and compliant service delivery
Supervise, coach, and develop crisis staff, including scheduling, performance management, and training
Ensure adherence to evidence-based clinical standards, documentation requirements, and regulatory guidelines
Provide leadership and support during high-risk situations, critical incidents, and quality improvement efforts
Collaborate with internal teams and community partners to coordinate crisis services and continuity of care

Benefits

Consumer-driven health plan coverage provided by Anthem
Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flex Spending Account (FSA)
Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
Generous paid time off
401k or Roth IRA Retirement Programs administered by Empower
Financial planning and education services at no cost to you
Educational Assistance (your position, date of hire and years of service determine your eligibility)