Crisis Management Program Manager

Millennium•New York, NY

1d•$160,000 - $250,000

About The Position

Crisis Management Program Manager Lead the firm’s Global Response Operations program and directly oversee Global Threat Intelligence, ensuring the organization can anticipate, respond to, and recover from disruptive events across Millennium Management’s global operations. Provide strategic direction, governance, and incident command support. Convert global intelligence into actionable decisions for the CSO, C-suite, regional leadership and operations teams.

Requirements

12–15+ years in crisis management, business continuity, corporate security, intelligence, or operational resilience. Experience in a global financial institution or similarly complex, regulated environment preferred.
Proven track record leading complex, multi-jurisdiction incidents and senior-level exercises, including direct interaction with C-suite and Boards.
Demonstrated experience building or maturing resiliency and/or intelligence programs (frameworks, governance, metrics, tooling).
Strong understanding of global threat landscapes (geopolitical, terrorism, civil unrest, climate, cyber-physical) and their impact on financial markets, operations, and staff safety.
Deep familiarity with relevant standards and regulatory regimes (e.g., ISO 22301, operational resilience frameworks in UK/EU/US/APAC).
Exceptional executive communication and influence skills, capable of synthesizing complex information into clear recommendations under time pressure.
Strategic and systems thinking; able to connect threats, operations, and business outcomes.
Calm, structured leadership and sound judgment under pressure.
Strong analytical mindset with an intelligence-led, risk-based approach.
High integrity, discretion, and sensitivity to privacy, legal, and cultural differences across countries.
Program and change management skills, with the ability to drive adoption across regions and functions.

Responsibilities

Develop and own global response operations to drive operational resiliency, aligned with enterprise risk appetite, regulatory expectations, and industry standards (e.g., ISO 22301, ISO 31000).
Maintain the Crisis Management Framework (CMT charter, regional and site structures, severity levels, escalation criteria) and a comprehensive resiliency program.
Partner with Enterprise Risk, Cyber, IT, Corporate Real Estate, HR, Legal, Compliance, and Operations to ensure a coordinated operational resilience posture.
Serve as primary crisis advisor to the CSO and Corporate Crisis Management Team (CMT) during multi-region or high-impact events (safety, security, cyber-physical, operational, reputational, geopolitical).
Ensure clear, rehearsed activation protocols and handoffs between GSOC, regional/site IMTs, and the CMT; assume incident commander / deputy CMT lead role when required.
Maintain and regularly update scenario playbooks (e.g., cyber outage with physical impact, regional conflict, terrorism, civil unrest, severe weather, major vendor failure).
Assess existing prepare/recover methodologies and develop an integrated Resiliency framework.
Work closely with cross-functional teams to understand existing protocols for key functions and locations.
Oversee the Global Threat Intelligence function, setting collection and analysis priorities based on the firm’s footprint and risk profile (geopolitics, terrorism, civil unrest, crime, cyber-physical, climate, regulatory/social trends).
Ensure production of concise, decision-ready products (country profiles, flash alerts, risk outlooks, executive briefs) that drive specific crisis management and resiliency actions.
Define clear triggers from intelligence to action (travel limitations, office posture changes, additional security measures, CMT/IMT activation, exercise themes).
Design and run global crisis exercises for the C-suite and regional leadership; oversee regular regional and site tabletop and functional drills.
Set standards and content for resiliency and intelligence-related training (CMT, IMTs, GSOC, BC coordinators) and support awareness campaigns in partnership with HR and Communications.
Drive a resilience culture, ensuring leaders know their roles in crises and staff understand core response actions and reporting channels.
Lead After-Action Reviews for major incidents and exercises; track and close corrective actions, feeding lessons into strategy, policies, and plans.
Maintain dashboards and metrics on crisis events, threat environment, and readiness, for regular CSO and Board-level reporting.
Represent the firm in industry forums on resiliency and threat topics; maintain working relationships with peer institutions, law enforcement, emergency services, and key vendors.