Program Manager Crisis Stabilization

COMPREHENSIVE HEALTHCARE • Kennewick, WA

1d

About The Position

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. What are we looking for in a Program Manager? This role oversees the daily operations of the Crisis Stabilization Unit. This is a 24/7 Facility and may require the Program Manager to provide after-hours support and shift coverage. The Program Manager is responsible for hiring, training performance reviews, and ensuring adequate shift coverage for assigned staff, and monitoring for adherence approved workflows and agency policies. They are also responsible for ensuring compliance with Department of Health, Joint Commission and other regulatory body requirements. The Program Manager monitors the financial performance of the program, to include census, clients without coverage and insurance denials. Ensures monthly and quarterly reporting per agency and contract requirements is completed.

Requirements

• Master’s degree in Social Work or related degree in Behavioral Health, Business Administration, Public Health, or a closely related field
• 1 year of experience required working in a behavioral health setting required.
• Washington State Agency affiliated Counselor Registration
• Driver's license and vehicle liability insurance

Nice To Haves

• Previous leadership experience preferred.
• Experience collaborating across disciplines and programs to meet the needs of varied client populations is desired.

Responsibilities

• Effectively and legally interviews applicants and makes appropriate staff selections.
• Follows policies and procedures for corrective action relating to staff performance.
• Provides sound supervision to all direct reports which include appropriate and frequent performance feedback.
• Supports employees in skill development and goal attainment.
• Completes performance evaluations in a timely and thorough manner.
• Appropriately utilizes the Human Resources Department as needed and required.
• Works collaboratively within a dyad leadership model to confirm that services meet or exceed accreditation, regulatory, contractual, and payor requirements, as well as internal agency standards.
• Develops and implements timely and appropriate Plans of Correction in response to identified deficiencies.
• Ensures the quality of clinical service delivery through clinical interventions and by partnering with clinical leadership to support the application of evidence-based interventions and treatment protocols.
• Ensures outcome metrics are routinely reviewed, communicated, and tied to program improvement plans.
• Participates in the development and implementation of clinical, and administrative policies and procedures.
• Maintains current knowledge of applicable WAC and RCW requirements to ensure ongoing compliance and alignment with regulatory changes.
• Utilizes appropriate crisis intervention techniques for client stabilization.
• Accurately screens for risk to self, others, property and the presence of grave disability and makes appropriate referrals.
• Documents and reports and/or notifies as required by law.
• Applies QPRT (Question, Persuade, Refer or Treat) principles in assessing risk and in safety and treatment planning.
• Develops and documents appropriate safety plans.
• Ensures a skilled and sustainable workforce by providing staff with training, development, and support resources.
• Promotes engagement and morale to enhance retention and maintain the capacity to deliver high-quality, effective services.
• Monitors workforce KPIs such as turnover, retention, training completion, and employee engagement scores.
• Conducts and documents on-going clinical supervision consistent with Comprehensive Healthcare’s policies and procedures, and consistent with the requirements for the supervised employee’s professional credentials
• Assesses clinical skills, gives constructive feedback, and provides (or arranges for) training and coaching to promote the development of technical skills, therapeutic approaches, and strength-based interventions appropriate for the client population served.
• Creates a continuing education plan and designs and tracks learning objectives to support new skill development consistent with job requirements.
• Provides direction, supervision, coaching, training and regular performance feedback to build employee skills and support progress toward goals.
• Creates training and development plans to support new employees to be successful.
• Assists with the development of the team budget and monitors budget throughout the year.
• Monitors program plan adherence to ensure quality service delivery.
• Collaborates with the Human Resources Department on hiring, retention and corrective actions.
• Communicates relevant matters to direct reports timely and effectively.
• Initiates and maintains projects or programs consistent with policy.

Benefits

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs
• Clinical supervision toward licensure, if applicable
• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services
• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Tuition reimbursement program to support employees pursuing additional education
• Employer-funded student loan repayment assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees