Crisis and Access Line Program Manager

WELLSPACE HEALTH • Sacramento, CA

7d

About The Position

The Crisis and Access Line Program Manager is responsible for overseeing the operation, staffing, and reporting requirements for the Crisis and Access Line Programs for Yolo and San Joaquin counties, both of which operate 24-hours/365 days a year. The Program Manager is a part of the 988 Suicide Prevention & Crisis Services Team and will work closely with the CRISIS Clinical & Operational Directors to assist with the development and implementation of policies and procedures specific to the field of crisis intervention, suicidology, mental illness, and substance abuse.

Requirements

• Master’s Degree in social work, counseling, or public health.
• A minimum of 3 years of experience with completing various assessments, safety planning, and crisis intervention required.
• Excellent interpersonal and demonstrated supervisory skills.
• Understanding of brief interventions, including Motivational Interviewing, Dialectical Behavioral Therapy, Cognitive Behavioral Therapy (CBT), or similar evidence-based practice.
• Experience practicing Harm Reduction, Client-Centered theory, and Trauma Informed Care.
• Knowledge of the continuum of crisis care in CA and requirements to access and navigate substance abuse and mental health treatment services for individuals with Medi-Cal, uninsured, and private insurance.
• Ability to coordinate and facilitate trainings and meetings.
• Interest in collaborating with multiple stakeholders to support the development of an expanded crisis response system.
• Demonstrated commitment to high-quality care for people who have been underserved and sensitivity when working with a variety of people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins, including people who have substance abuse disorders, HIV, physiological impairments, disabilities, and unhoused community members.
• Ability to provide “on–call” assistance with some scheduling flexibility to provide coverage on evenings, weekends, and holidays when needed and scheduled.
• Efficient time management skills with the ability to meet deadlines and organizational needs.
• Excellent interpersonal communication skills both verbally and in writing.
• Proficient in Microsoft 365 and Zoom.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.

Nice To Haves

• LCSW, LMFT, and LPCC preferred.
• Crisis Call Center experience desirable.
• Experience with Electronic Health Records is preferred.
• Ability to work effectively in a fast-paced environment.
• Ability to strictly adhere to telecommuting agreement, if available.

Responsibilities

• Manage and provide oversight of the Crisis and Access Line Programs, including the dispatch of Mobile Crisis Units.
• Meet all grant-funded KPIs, metrics, and requirements.
• Recruit, screen, train, and supervise Crisis and Access Line staff.
• Ensure the Crisis and Access Line Programs are adequately staffed with crisis counselors each shift; provide consultation and debriefing to crisis counselors as needed; Work “on-call” to answer clinical questions as part of a regular rotation.
• Consult with and provide training to Crisis and Access Line team members to enhance communication skills, support a trauma-informed approach, and enhance cultural sensitivity and effectiveness when responding to crisis situations.
• Use clinical skills to liaise and support 988 crisis counselors for consults on high risk calls, as needed.
• Provide high-level brief, solution-focused interventions, complete and oversee assessments and screenings, provide behavioral health triage, and coordinate care for community members in mental health or substance use crisis and/or need connection with treatment in-person and through telehealth options.
• Prepare monthly reports, make recommendations on outcomes, and assist with program evaluations.
• Assist with projects, initiatives, and related data collection.
• Assist with Utilization Review activities.
• Collaborate with the CRISIS Program Clinical Director to develop and maintain clinical staff, a clinical training handbook, and a basic training curriculum for Crisis and Access Line Program Staff.
• Provide oversight of Quality Assurance/Quality Improvement activities and participate in agency-wide QA/QI programs as requested.
• Consult with the CRISIS Clinical & Operational Directors regarding updates, changes, or needs in policy, procedure, training, etc.
• Document all patient interactions in multiple Electronic Health Records or other reporting formats according to funders, WellSpace Health policies, and timelines.
• Maintain confidentiality according to HIPAA requirements for all patient communications.
• Regularly engage with County behavioral health programs, mobile crisis teams, crisis stabilization units, and community resources in a professional and competent manner that builds relationships and benefits the crisis response system.
• Provide ongoing education and consultation to WellSpace Health staff, management, and the greater community on the role and benefits of an integrated crisis response system.
• Participate in and provide clinically relevant trainings including Mental Health First Aid, Motivational Interviewing, CAMS or other evidence-based training as requested.
• Work with WellSpace Health Leadership Committees, participate in conferences, and attend meetings as required.
• Promote teamwork and positive professional work relationships.
• Manage mandated reporting requirements and provide training and consultation to Supervisors, staff, and volunteers/interns on mandated reporting issues or imminent risk situations.
• Maintain adherence to Accreditation standards and practices with AAS, ICH, Joint Commission, National Lifeline Certification at all times
• Travel as needed or assigned to complete duties of the position.
• Other duties as assigned.

Benefits

• The successful candidate will receive a regionally competitive salary, above-average health benefits at reduced costs, company-paid life insurance and long-term disability insurance, an additional voluntary retirement plan with company match, and no vesting schedule requirement.
• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

What This Job Offers

• Job Type: Full-time
• Career Level: Manager