Crisis Center Program Administrator

Sea Mar Community Health Centers • Lynnwood, WA

2d • $130,000

About The Position

The Crisis Center Program Administrator is responsible for managing the day-to-day operations of the Crisis Facility, overseeing both administrative and clinical staff. This position ensures the effective implementation of the facility’s programs in alignment with established policies and procedures. Key duties include supervising staff, coordinating crisis services, ensuring the delivery of high-quality care, and maintaining operational efficiency. The role involves monitoring the facility's performance, addressing any operational challenges, and ensuring compliance with all relevant regulations and standards.

Requirements

• Work experience should reveal managerial and organizational skills, and a demonstrated interest in community-oriented activities.
• Abilities and aptitudes for developing effective community and personnel relationships are important.
• Skills in personnel management, program evaluation, and administration of clerical and community education operations as required.
• Also important is the ability to work comfortably and effectively with individuals and groups of all types while administering the facility, as a liaison with other organizations, and in developing ongoing programs.
• An understanding of counseling and other treatment procedures for drug related problems, and a complete knowledge of regulations concerning substance abuse treatment, and an awareness of available community resources for individuals with drug related problems are all necessary.
• This person must be of the conviction that substance abuse is a treatable illness and a public health problem.
• This person must sign an oath of permanent confidentiality covering all patient-related information.
• The person in this position shall have no history or evidence of alcohol or other drug misuse for a period of three (3) years prior to date of employment at the facility, and no misuse of alcohol or other drugs while employed at this facility.
• This person must receive a background check from the Washington State Patrol.
• If this person provides mental health or substance abuse services, they must complete an annual clinical competency test as a mental health therapist and/or substance abuse treatment professional.
• Must have a working knowledge of appropriate WAC and RCW's relating to adolescent, as applicable, and or adult, as applicable residential treatment, and a working knowledge of mental health issues and an understanding of how to develop, implement and monitor cooccurring services.
• Must have experience overseeing Crisis Centers Operations.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must hold a master’s degree.
• Must have a minimum of five years of experience as an Administrator.
• The Program Administrator, defined by per WAC 388-805-005, is the person designated responsible for the operation of the certified treatment service. Such a person is not required to possess a Substance Abuse Professional Certification, an Agency Affiliated Counselor Registration, or other Department of Health credential. However, such a person is required to be in compliance with WAC 388-805-145 which requires that the Administrator ensures all persons providing counseling services are registered, certified, or licensed by the Washington State Department of Health.
• Must have and maintain a current CPR certification. If not active at time of hire, must obtain within 90 days of hire.
• Must have and maintain active First Aid certification.
• Must take a TB test annually and at time of hire.
• Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all time during the flu season.
• COVID-19 vaccine required.

Nice To Haves

• RN degree preferred.
• Experience in residential settings is ideal for this role.

Responsibilities

• Hire, train, and supervise all staff members at the Crisis Center.
• Builds and maintains an organization which can implement program plans.
• Maintains facility expenditures within the approved budget.
• Ensures facility compliance with all pertinent laws, regulations and contracts.
• Administers and implements the policies and procedures of the facility, including administration, personnel, treatment services and records.
• Ensures staff comply with all ethical standards of Sea Mar and as required by DOH.
• Reviews and updates the policy and procedural manual, with the assistance of Clinical Supervisor and Chief Behavioral Health Officer, as required.
• Takes all personnel actions to include; hiring and dismissing, approving leave and compensatory time, suspensions, layoffs, disciplinary action, settling grievances, orientation of employees, continuing evaluation of employees, salary changes, assisting with educational planning of counseling staff, reviewing and auditing personnel files.
• Provides regular evaluation of the facility's treatment program.
• Coordinates with oversight agencies to ensure quality of care.
• Coordinates and cooperates with the Quality Improvement Department to ensure compliance.
• Ensures appropriate orientation and training of new staff.
• Conducts employee evaluations.
• Conducts weekly administrative staff meetings.
• Participates in external and internal JCAHO audits.
• Ensure staff coverage and manage scheduling to maintain 24/7 facility operations.
• Ensure patient rights as outlined in policy and procedure manual.
• Ensures Patient confidentiality in accordance with 42 CFR.
• Is on call for administrative emergencies when absent from facility.
• If he/she possesses a clinical credential from the Washington State Department of Health, is also on call for clinical emergencies/consultation consistent with their clinical credential type when absent from facility.
• If they possess a SUD or Mental Health credential from the Washington State Department of Health, provides consultation and supervision for the Clinical Supervisor.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Conducts audits or reviews clinical records to ensure compliance.
• Demonstrates knowledge of the principles of growth and development over the life span.
• Ensure that program operations are aligned with the evidence-based described by SAMHSA’s Crisis Models for crisis receiving centers.
• Serve as the point of contact and liaison for stakeholder engagement and community relations with other community programs, law enforcement, dispatch, and other local resources.
• Builds collaboration and coordinates with other service providers to ensure patient’s continuity of care.
• Participates in community outreach by conducting presentations and raising awareness of crisis services.

Benefits

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees