Crisis Residence Supervisor
About The Position
We have an exciting opportunity in our Crisis Residence Program that can be filled as a Program Supervisor for candidates who meet the preferred qualifications—or as an Assistant Supervisor for those with foundational experience and a desire to advance. This position offers hands-on supervisory responsibilities and a clear path for future growth into Program Supervisor and other leadership roles. If you’re passionate about recovery-oriented care and want to lead a team that helps individuals in crisis stabilize and thrive, we want to hear from you! Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes. The Supervisor provides support to individuals experiencing challenges in daily life that create risk for an escalation of symptoms that cannot be managed in the individual’s home and community environment. The Program Supervisor will work with staff to ensure peer support, health and wellness coaching, relapse prevention planning, wellness activities, family support, conflict resolution, and other services are provided to guests as needed across the region. The Program Supervisor will report to the Program Director and support oversight of all of the regional respite programs.
Requirements
- High school diploma or equivalent (GED).
- Personal experience as a recipient of mental health services with willingness to share insights to benefit program guests.
- Certification as OMH Certified Peer Specialist or OASAS Certified Peer Recovery Advocate, or willingness to obtain within six months of hire.
- 1 year of experience in a behavioral health or related setting providing peer support required.
- Ability to utilize critical thinking, problem-solving, and de-escalation skills to promote recovery.
- Strong interpersonal and organizational skills; ability to work collaboratively in a team environment.
Nice To Haves
- Previous experience supervising staff and managing program operations.
- Certified by the Office of Mental Health (OMH) as a Certified Peer Specialist or Office of Alcoholism and Substance Abuse (OASAS) as a Certified Peer Recovery Advocate.
- Certified by the Office of Mental Health (OMH) as a Certified Peer Specialist or Office of Alcoholism and Substance Abuse (OASAS) as a Certified Peer Recovery Advocate or willingness to become certified within six months of hire is preferred and 3 years of mental health experience.
- OR
- Master’s Degree in human services or related field.
- OR
- Qualified Health Professional including (LCSW, LMSW; LMHC, RN, CASAC, etc…)
- Knowledge of OMH and Medicaid billing compliance and documentation standards.
- Familiarity with crisis intervention strategies and utilization review processes.
- Demonstrated leadership skills with sound judgment and initiative.
Responsibilities
- Provide direct supervision and guidance to Residential Support Staff, including individual and group peer supervision.
- Assist in overseeing daily operations of Residence programs across day, evening, overnight, and weekend shifts.
- Support recruitment, hiring, and orientation of program staff.
- Coordinate implementation of individualized service plans for guests.
- Ensure compliance with NYS OMH and Medicaid billing regulations through regular chart audits.
- Collaborate with Utilization Manager and other team members for utilization review processes.
- Provide supportive counseling and encourage healthy choices for residents.
- Maintain program site safety, cleanliness, and compliance with health and safety codes.
- Respond to emergency situations, ensuring staff coverage and appropriate crisis interventions.
- Complete required documentation, reports, and maintain program certifications.
- Participate in staff meetings, training, and professional development opportunities.
Benefits
- A Collaborative and Supportive Team Atmosphere
- Competitive Compensation and Paid Time Off Package
- Family-Friendly Workplace
- Medical/Dental/Vision Coverage
- 401(k) Retirement Savings Plan
- Continuing Education Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
