Program Supervisor - Community Prevention (9055)

Terros Health•Phoenix, AZ

3d•Onsite

About The Position

Terros Health is seeking a Full-Time Program Supervisor for our Mitchell location in Phoenix, AZ. This role supports program development, quality improvement, community partnerships, and sustainability planning while fostering a high-performing team committed to delivering effective prevention and intervention services. The Program Supervisor may also provide direct client services, including intervention, outreach, education, HIV/STI testing, prevention activities, and client support services as needed. This position serves as a resource and subject matter expert for staff and community partners, providing consultation on complex client, community, operational, and program-related concerns while ensuring quality, compliance, and service excellence. Terros Health is a healthcare organization dedicated to inspiring change for life, helping individuals manage addiction and mental illness, providing primary medical care, restoring families, supporting veterans, and connecting people to the care they need. The Mitchell location serves the LGBTQIA+ communities in Phoenix, offering a respite site with bottled water, a hot meal, life skills classes, a clothing closet, and other incentive programs for homeless guests.

Requirements

A minimum of one (1) year of HIV/STI prevention, outreach, education, or related public health experience required.
One (1) year of supervisory or lead experience required.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint required.
Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 3 years driving experience, and meet requirements of Terros Health’s driving policy.
Must successfully pass a TB screening and criminal background check.
Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.

Nice To Haves

Bachelor's degree in public health, behavioral health, prevention science, social work, or a related field; preferred.
Bilingual in English and Spanish preferred but not required.
Knowledge of HIV/STI prevention, community outreach, prevention services, and behavioral health principles preferred.
Experience with electronic data collection systems, reporting tools, and social media platforms preferred.
Phlebotomy certification preferred but not required.
Willingness to obtain certification within sixty (60) days of assuming the role may be required based on program needs.

Responsibilities

Oversees the daily operations of the Turning the Tide (T3) program and ensures compliance with grant, contract, and organizational requirements.
Provides programmatic and technical consultation, guidance, and support to staff regarding complex client situations, service delivery challenges, community engagement activities, and HIV/STI prevention strategies.
Reviews program documentation, service records, and data collection practices to ensure accuracy, quality, compliance with grant requirements, organizational standards, and applicable regulatory guidelines.
Monitors billing practices and service documentation to support compliance with funding, contractual, and reimbursement requirements, and implements corrective actions as needed.
May provide direct client-facing services, interventions, education, outreach, testing, prevention activities, and linkage-to-care services as needed to support program operations and participant engagement.
Responds to and assists with the resolution of client complaints, grievances, escalated concerns, and barriers to services, ensuring concerns are addressed professionally and in accordance with organizational policies and procedures.
Serves as a subject matter expert for HIV/STI prevention, outreach, testing, risk reduction education, and community engagement activities, ensuring services are implemented in accordance with evidence-based practices, public health guidelines, grant requirements, and organizational standards.
Oversees and/or participates in HIV/STI testing activities and ensures testing services are delivered in accordance with organizational protocols, public health standards, and program requirements.
Prepares and submits monthly, bi-annual, annual, continuation, and other required reports in a timely manner.
Provides direct leadership, coaching, and mentorship to team members to foster professional growth, excellence, and strong service delivery.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families
Multiple dental plan options, including orthodontic coverage
Vision insurance
Group life and disability insurance
Pet insurance
401(k) plan with company match
Interest-free medical line of credit
Financial education, planning, and support resources
Monetary company contribution toward eligible benefits
Bilingual pay differential
Generous Paid Time Off (PTO) – 3 weeks off in the first year
Paid Sick Time
10 paid holidays annually
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Employee Assistance Program (EAP) available to employees and their family members
Trip Reduction Program
Scholarships
Clinical supervision
Continuing Education Units (CEUs)
Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships, Car rentals, Flights, hotels, movie tickets, and more