Program Supervisor - Blended Case Manager

Merakey • Philadelphia, PA

6d • $29 • Onsite

About The Position

Merakey is seeking a Blended Case Manager Supervisor to join our Merakey team in North Philadelphia, PA. The Program Supervisor is responsible for the daily oversight and coordination of program operations, staff supervision, and service delivery. This role ensures high-quality services, supports program staff, and promotes positive outcomes for individuals served. The Program Supervisor may also maintain a small caseload while providing leadership and operational support.

Requirements

• Bachelor's degree
• At least 1 year of experience as a BCM Supervisor
• Valid Driver's License, clean driving record and reliable transportation

Responsibilities

• Supervise, coach, and support program staff to ensure quality service delivery and professional development. (4-7 direct reports)
• Assign workloads and responsibilities based on program needs and staff strengths.
• Conduct regular staff check-ins, provide performance feedback, and support ongoing training initiatives.
• Ensure the safety and well-being of individuals served by enforcing program policies, procedures, and best practices.
• Respond appropriately to incidents, emergencies, and crisis situations while following established protocols.
• Monitor program activities and service delivery to ensure compliance with organizational standards and program goals.
• Coordinate daily operations and facilitate communication between staff, participants, families, and internal departments.
• Serve as a resource for problem-solving, collaboration, and continuous program improvement.
• Maintain accurate documentation and reports as required.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager