Program Success Leader I

University of New Mexico•Albuquerque, NM

3d•Onsite

About The Position

The core mission of American Indian Student Services (AISS) is to provide opportunities that enhance American Indian/Indigenous student success, while also advancing a wide range of objectives aligned with The University of New Mexico's enrollment, retention, and graduation goals for all students. AISS is seeking a Program Success Leader I (PSL I) to assist with a variety of administrative and programmatic support duties while maintaining a robust customer service focus. The ideal candidate would demonstrate proficiency in the following areas: Peer Advisement, Customer/Student Service, Project Management & Event Coordination, Mentoring/Recruiting, and Computer Skills. Primary duties include, but are not limited to: providing in-person and telephone general information specific to the department and/or the University; assisting with special projects and programming; conducting group presentations & campus tours; operating various office machines, photographic equipment, and computers; data entry; managing spreadsheet applications; publication layout and development; photocopies and facsimiles; maintaining confidential records and information; and additional job-related duties as assigned. This position requires in-person work at American Indian Student Services.

Requirements

Enrolled in a degree-seeking program at UNM, enrolled at least half-time (6) at UNM for Fall 2026 (Audit hours do not count), and, if Work Study eligible, must meet Satisfactory Academic Progress.
Applicants must have a minimum 2.5 cumulative GPA and be enrolled full-time at UNM-Main Campus.
Demonstrated proficiency/experience in Peer Advisement, Customer/Student Service, Project Management & Event Coordination, Mentoring/Recruiting, and Computer Skills.
Highly motivated with strong organizational and interpersonal skills and an established record of providing superior customer service.
Must possess positive work ethic, initiative, flexibility, enthusiasm, and willingness to learn.
Demonstrate the ability to understand and follow specific instructions and procedures, and work both independently and as a team member.

Nice To Haves

Work Study eligibility is preferred.
Expertise/competency utilizing Adobe Creative applications (Illustrator, lnDesign, Adobe Express, and Photoshop), Canva, Microsoft Office applications (Word, Excel, Outlook), and Internet Navigation.
Creative experience producing original photographic content featuring campus life in alignment with UNM Brand Standards.
Applicants that can commit to the Program Success Leader position for a minimum of one year are highly desirable.

Responsibilities

Providing in-person and telephone general information specific to the department and/or the University
Assisting with special projects and programming
Conducting group presentations & campus tours
Operating various office machines, photographic equipment, and computers
Data entry
Managing spreadsheet applications
Publication layout and development
Photocopies and facsimiles
Maintaining confidential records and information
Additional job-related duties as assigned