Program Success Leader I

The University of New Mexico • Albuquerque, NM

1d • Onsite

About The Position

The core mission of American Indian Student Services (AISS) is to provide opportunities that enhance American Indian/Indigenous student success, while also advancing a wide range of objectives aligned with The University of New Mexico's enrollment, retention, and graduation goals for all students. AISS is seeking a Program Success Leader I (PSL I) to assist with a variety of administrative and programmatic support duties while maintaining a robust customer service focus. The ideal candidate would demonstrate proficiency in the following areas: Peer Advisement, Customer/Student Service, Project Management & Event Coordination, Mentoring/Recruiting, and Computer Skills. Primary duties include, but are not limited to: providing in-person and telephone general information specific to the department and/or the University; assisting with special projects and programming; conducting group presentations & campus tours; operating various office machines, photographic equipment, and computers; data entry; managing spreadsheet applications; publication layout and development; photocopies and facsimiles; maintaining confidential records and information; and additional job-related duties as assigned. This position requires in-person work at American Indian Student Services.

Requirements

• Enrolled in a degree-seeking program at UNM, enrolled at least half-time (6) at UNM for Fall 2026
• If Work Study eligible, must meet Satisfactory Academic Progress
• Minimum 2.5 cumulative GPA
• Enrolled full-time at UNM-Main Campus
• Demonstrated proficiency/experience in Peer Advisement
• Demonstrated proficiency/experience in Customer/Student Service
• Demonstrated proficiency/experience in Project Management & Event Coordination
• Demonstrated proficiency/experience in Mentoring/Recruiting
• Demonstrated proficiency/experience in Computer Skills
• Highly motivated with strong organizational and interpersonal skills
• Established record of providing superior customer service
• Positive work ethic, initiative, flexibility, enthusiasm, and willingness to learn
• Ability to understand and follow specific instructions and procedures
• Ability to work both independently and as a team member
• Expertise/competency utilizing Adobe Creative applications (Illustrator, lnDesign, Adobe Express, and Photoshop)
• Expertise/competency utilizing Canva
• Expertise/competency utilizing Microsoft Office applications (Word, Excel, Outlook)
• Expertise/competency utilizing Internet Navigation
• Creative experience producing original photographic content featuring campus life in alignment with UNM Brand Standards
• Available to start no later than August 31, 2026

Nice To Haves

• Work Study eligibility is preferred
• Applicants that can commit to the Program Success Leader position for a minimum of one year are highly desirable

Responsibilities

• Providing in-person and telephone general information specific to the department and/or the University
• Assisting with special projects and programming
• Conducting group presentations & campus tours
• Operating various office machines, photographic equipment, and computers
• Data entry
• Managing spreadsheet applications
• Publication layout and development
• Photocopies and facsimiles
• Maintaining confidential records and information
• Additional job-related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed