Program Specialist - Ruma

Brothers Redevelopment, Inc.•Edgewater, CO

10d•$20 - $22•Hybrid

About The Position

Program Specialists (Rental Processors) provide direct services to clients through intake, documentation collection, eligibility determination, and case follow-up. The role supports program success and client outcomes by assisting with rental assistance applications, managing case records, coordinating with landlords, and processing assistance requests. The position maintains departmental metrics, KPIs, and contract compliance; attends required training; and helps maintain weekly spending rates for RUMA programs. It communicates with clients and landlords, processes rental, utility, and rebate assistance check requests, reviews lease agreements and ledgers, and maintains knowledge of tenant and landlord rights and eviction processes. Specialists keep accurate case notes, manage a high-volume email account, organize electronic files, process case reviews and approvals, and refer clients to budget or credit workshops when appropriate. This is a hybrid position requiring one day in the office at BRI’s Edgewater location. The schedule or location arrangement may change based on RUMA department and BRI needs. Work is performed primarily indoors in an air-conditioned office, with occasional errands outside the office. The role includes regular verbal and written communication with administrative personnel and middle and senior management, as well as communication with clients and landlords.

Requirements

Experience in housing case management, human services, or a related field; experience with low-income households or vulnerable populations is preferred.
Strong understanding of rental assistance processes, lease agreements, ledgers, and tenant and landlord rights.
Familiarity with eviction prevention strategies and community-based housing resources.
Ability to handle sensitive client information professionally, empathetically, and confidentially.
Excellent organizational skills and ability to manage high volumes of email correspondence, documentation, and electronic files.
Strong written and verbal communication skills, including the ability to explain complex processes clearly to clients and landlords.
Proficiency with web-based applications and case management databases, and ability to maintain accurate, timely, and complete records.
Ability to work independently and collaboratively in a fast-paced, compliance-driven environment.
High school diploma or equivalent.

Nice To Haves

Bilingual English/Spanish skills.
Associate or bachelor’s degree in human services, social work, or a related field.
Experience working with low-income households or vulnerable populations.

Responsibilities

Maintain departmental metrics and Key Performance Indicators and adhere to contract compliance standards.
Attend training as necessary.
Communicate clearly and empathetically with clients to support complete applications and submission of required documentation.
Maintain weekly spend rate amounts for each RUMA program to support timely contract execution and delivery, subject to department needs.
Communicate with landlords to explain the rental assistance program, collect documentation, verify payment acceptance, and confirm payee information.
Process check requests for rental, utility, and rebate assistance.
Maintain a thorough understanding of lease agreements and ledgers, tenant and landlord rights, and eviction processes.
Maintain comprehensive and accurate case notes in the agency database and web-based applications throughout the client service period.
Manage a high-volume email account and respond promptly to client inquiries.
Maintain organized electronic files and efficiently process case reviews and approvals.
Refer clients to budget and credit workshops as needed or requested.